Head Of Operation jobs in United Kingdom
Veterinary Operations & Customer Success Coordinator
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Veterinary Operations & Customer Success Coordinator
Job summary
A vet-tech start-up in Yarnton is seeking a versatile Veterinary Nurse to support customer service and lab operations. This hybrid role involves troubleshooting PCR kits, managing inventory, and assisting with sales outreach. The ideal candidate will have a veterinary nursing background, strong customer service skills, and a proactive mindset. Offering a competitive salary of £25–£32k, flexible hours, and comprehensive training.
Benefits
Qualifications
- Must have a veterinary nursing background with a passion for diagnostics.
- Experience or knowledge of ISO 9001 or ISO 13485 is a bonus.
- Willingness to learn and adapt in a fast-paced environment.
Responsibilities
- Provide customer service and technical support for PCR kits.
- Manage inventory and coordinate lab operations.
- Assist the sales team with lead generation.
Skills
ZYTCA is a fast-growing vet-tech start-up revolutionising veterinary diagnostics through rapid in-house PCR panels and AI-driven pathology. As we expand across the UK and beyond, we’re looking for a versatile, proactive Veterinary Nurse to join our Oxford-based team in a hybrid role that blends customer service, internal operations and sales support.
You’ll report directly to our Sales Manager, but work closely day-to-day with our CEO, CSO, and senior scientists and vets — gaining exposure to every part of our innovative business. This is a developing role with real scope for growth, so we’re looking for someone eager to learn, contribute, and evolve with us.
- Customer Service & Technical Support
- Responding to client enquiries and troubleshooting PCR kit usage
- Providing warm, professional support across phone, email, and chat
- Liaising with veterinary practices to ensure smooth onboarding and usage
- Stock & Lab Operations
- Managing inventory of diagnostic kits and lab consumables
- Coordinating stock levels, deliveries, and reordering
- Supporting day-to-day lab logistics and documentation
- Sales & Outreach Support
- Cold calling and scheduling meetings with veterinary practices
- Assisting the sales team with lead generation and follow-upsPreparing materials and coordinating demos or training sessions
- Team & Office Support
- Jumping in wherever needed to keep the lab and office running
- Supporting internal projects, SOP updates, and team communications
- Veterinary nursing background with a passion for diagnostics and innovation
- Strong customer service skills and a friendly, solution-focused attitude
- Comfortable with computers and basic software tools (email, spreadsheets, CRM)
- Experience in stock management or lab logistics is a plus
- Experience or knowledge of ISO 9001 or ISO 13485 a bonus
- Willingness to learn, adapt, and grow with a fast-paced team
- A proactive mindset and genuine desire to progress within the company
- A fun, flexible, and mission-driven team culture
- Full training provided - we’ll support your growth every step of the way
- Opportunity to work at the cutting edge of veterinary science and technology
- £300-£500 CPD annual allowance
- Up to two days / annum paid CPD leave
- Availability to attend key industry events such as LVS etc.
- £25–£32k annual salary, depending on experience
- 5 days per week on‑site
- Core hours 9–5pm, with flexibility
- 25 days + bank holidays annual leave
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.