Chief Operating Officer - Telecoms

Page Executive; Manchester; On-site; GBP 120,000 - 180,000; Full time

Job summary

A leading recruitment firm is seeking a Chief Operating Officer to lead operational functions and drive improvements in customer experience. This role involves overseeing project delivery, mentoring leaders, and ensuring compliance with regulatory standards. The ideal candidate will possess a strong background in operational excellence and a customer-first approach in Manchester, United Kingdom.

Responsibilities

• Lead all operational functions including customer delivery and logistics.
• Drive improvements in customer experience and operational KPIs.
• Build scalable processes and implement 24/7 proactive support.
• Develop and mentor operational leaders, fostering a customer-first culture.
• Oversee large project delivery, systems optimisation, and expansion.
• Partner with Sales to support growth and customer trust.
• Lead M&A integration.
• Align operations for scalability and EBITDA growth.
• Ensure compliance with regulatory standards.

Job description

Job Description

As Chief Operating Officer, the responsibilities will include :

• Lead all operational functions including customer delivery, support, field operations, logistics, and network operations.
• Drive improvements in customer experience, SLA performance, and operational KPIs.
• Build scalable, standardised processes and implement 24 / 7 proactive support capabilities.
• Develop and mentor operational leaders, fostering a high-performance, customer-first culture.
• Oversee large and complex project delivery, systems optimisation, and geographic expansion.
• Partner with Sales to ensure operational excellence supports growth and customer trust.
• Lead M&A integration.
• Align operations to ensure scalability and EBITDA growth.
• Ensure compliance with regulatory standards.