Operational Team Lead - Full-time, Permanent (Shropshire, Telford &Wrekin)

HealthHero; Telford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare service provider in Telford is looking for an Operational Team Lead to join their Urgent Care Team. The role includes supervising the team, providing operational support, and ensuring high service quality. Candidates should possess strong communication skills and the ability to remain calm under pressure. This is a full-time position with a competitive salary and various employee benefits.

Benefits

Competitive base salary

Discretionary staff bonus scheme

Generous holiday entitlement

Company Pension Scheme

Life Assurance

Qualifications

• Strong leadership abilities to guide the Urgent Care team.
• Experience in healthcare or team leadership roles.
• The ability to resolve issues promptly during shifts.

Responsibilities

• Support and supervise the Urgent Care team.
• Guide health professionals towards achieving outcomes.
• Liaise with agencies to facilitate patient journeys.
• Coordinate resources to maintain service levels.

Skills

Excellent communication skills

Ability to work autonomously

Knowledge of healthcare policies

Calm under pressure

Job description

Operational Team Lead - Full-time, Permanent

Are you seeking an exciting new job opportunity to make a difference? This vacancy could represent a significant step in your professional development.

As a result of organisational growth, we are happy to announce a new role opening to join our forward thinking team in Shropshire, Telford and Wrekin for an Operational Team Lead within the healthcare sector to join our dynamic Urgent Care Team. This is a permanent, full-time position, and we are looking for someone ready to make a substantial impact.

Working from our regional Head Office in Telford, as a Team Lead you will work closely with the Assistant Operations Manager to make a difference and support all members of the Urgent Care Team in delivering high quality 24/7 service to our patients and service users, across the Shropshire, Telford and Wrekin (STW) region.

You will play an advisory role in the recruitment, induction, training and provide proactive on-going support to the team. You will ensure that agreed working practices are adhered to consistently across the team and, where appropriate, be responsible for keeping them updated on relevant operational and organisational developments.

You will be calm and focused, have very good communication skills, be able to work autonomously and possess the knowledge and intuition to assist both external and internal stakeholders. You will also be required to follow instructions, procedures, and protocols to contribute to the efficient and effective operation of our service.

Please be aware that this role is full-time, with set hours, requiring a blend of weekend work and overnight shifts, within an operational four-week rolling rota.

We are happy to share the available rota pattern upon the receipt of the formal application.

About The Role

As a STW Operational Team Lead, you will be able to prioritise workloads and meet deadlines whilst working to the highest standards. As our operation runs around the clock, 365 days of the year, you will need to bring a flexible approach to working hours.

Day to day, your duties will include but not be limited to:

• Supporting and supervising all members of the Urgent Care team in delivering a high-quality service
• Guiding and advising health and social care professionals through the process of achieving the required outcomes for their patients/clients
• Liaising with allied health and social care agencies to facilitate the patient/client journey through the HealthHero Integrated Care service or direction to appropriate alternative service
• Supervising our operational teams and acting as the first point of reference to resolve issues that may occur during the shift
• Coordinating the resources available on shift to ensure a consistent and high level of service is maintained

About You

The ideal candidate will be able to:

• Work autonomously and possess the knowledge and intuition to assist both external and internal stakeholders in achieving the appropriate outcome
• Remain calm and focused on service delivery at all times, especially during unpredictable workloads
• Maintain a good working knowledge of key HealthHero Integrated Care policies and procedures relating specifically to the service ensuring the team adhere to procedures
• Communicate with all stakeholders confidently, knowledgeably and courteously at all times

About Us

Our Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System.

We will commence our Shropshire, Telford and Wrekin services on 1st October 2025, these include GP Out of Hours and Care Coordination Services.

Medvivo became part of the HealthHero group in 2020 providing Integrated Urgent Care service provision and expertise. As the European leader in digital primary care, HealthHero caters to millions across the UK, Ireland, France, and Germany, with our mission to improve lives and simplify healthcare. We cater for whole health, from prevention to long-term health management.

We're proud to be recognised as a Great Place to Work, which reflects our commitment to creating a supportive and engaging culture. We have also been featured as the fastest growing digital healthcare company of scale in the first Sunday Times 100 Tech list. This recognition shows our impact in the digital health sector and our dedication to innovation and excellence.

Committed to achieving excellence in the delivery of person-centred care, we invest in people, resources and technology to continuously improve the quality of its services and organisational culture. This is testified by two consecutive outstanding ratings by the Care Quality Commission.

Why us?

Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) - and we're rewarded when we do.

We value time, therefore, we have some suggestions to help you better understand Health Hero Integrated Care Clinical Services, and to familiarise yourself with our Quality Account. Please click on the hyperlinks above to learn more about us in just a few moments.

What We Offer

• A competitive base salary per annum plus enhancements (uplifts dependent on shift time and day)
• Discretionary staff bonus scheme
• Free staff parking
• Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays
• Company Pension Scheme
• Simply Health cash plan membership
• Life Assurance

Apply

If you would like to make a difference and think this is the role for you, we would love to hear from you.

For a full Job Description or if you have any questions, please contact our Recruitment Team at

[e-mail]

Closing date: Friday 10th October (5pm)

Office-based: Grosvenor House, Central Park, Telford TF2 9TW

Additional Information

• We reserve the right to close this job in the event we receive a sufficient number of applications
• Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer

Equality, Inclusivity and Diversity

In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.

We are a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us on [e-mail]

Safeguarding

Please see here for information relating to our commitment to safeguarding as a provider of healthcare.