Operations Director - Facilities Management

COREcruitment; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A growing facilities management provider in the UK seeks an Operations Director to oversee their European operations. The role prioritizes managing client relationships and fostering a service-oriented culture. Candidates should have at least 5 years of senior account management experience within the FM sector, an IOSH/NEBOSH qualification, and a proven track record of client satisfaction. Exceptional performance management and stakeholder engagement skills are essential. This position offers a competitive salary of £80,000 - £100,000.

Qualifications

• Minimum 5 years experience at senior account management level within the FM industry.
• Expert knowledge in delivering Engineering, Maintenance, and Projects Management services.
• Able to travel across Europe as required.

Responsibilities

• Manage P&L with tight control.
• Identify and pursue new business opportunities.
• Deliver strong leadership and promote company culture.

Skills

Senior account management experience

Financial acumen

Client/customer satisfaction

Stakeholder relationship management

Hard FM service delivery

Driving License

Education

IOSH / NEBOSH Qualification

Job description

The Role : Operations Director– Europe

Sector : Facilities Management – Hard Services

Salary : £80,000 - £100,000

Location : South East

We are working with a growing facilities management provider to find them an Operations Director to be based in the UK and cover EU. This role has a bias towards Hard Services and the key drivers will be managing client and stakeholder relationships and nurturing a cohesive and service-led culture across your regional teams.

About the role :

The Operations Director will drive and review business performance and growth, motivating your team(s) to deliver their best to clients and customers every day. You will work closely with a wide stakeholder group to deliver collaborative, winning solutions. You will drive value, be innovative and strive for service excellence. Develop and deliver strong leadership to your team and support them in their development and performance through growth, promoting and influencing company culture.

Key Responsibilities :

• Exercise tight control of your P&L
• Take the lead in identifying and pursuing new business opportunities, building strong relationships with prospective and emerging clients.
• Collaborate with SLT to develop and execute a strong people strategy across your contracts
• Coaching and develop people to grow as individuals and within teams, raising levels of employee engagement as well as building a rich and talented succession plan.
• Grow and maintain strong, collaborative and enduring relationships with your senior client base.
• Provide leadership and oversight for reactive and planned maintenance (PPM) across Europe, ensuring efficient service delivery and compliance with industry standards and country specific regulations.
• Manage and support associated staff, optimising performance, resource allocation, and client satisfaction while driving operational excellence.
• Ensure consistency and exceptional service is delivered across all service streams, placing service excellence at the heart of everything you do.
• Cohesively form a key part of the Senior Leadership Team, working collaboratively and supportively with the Chief Executive Officer as well as other Directors to ensure achievement of shared objectives.

All About You :

• A minimum of 5 years experience at a senior account management level within the FM industry
• Ideally hold an IOSH / NEBOSH Qualification
• Excellent understanding and appreciation of what is entailed in successfully delivering Hard FM support services.
• Expert knowledge of delivering Engineering, Maintenance and Projects Management services
• Experience of managing complex and multiple stakeholder relationship
• Demonstrable financial acumen
• Have a proven track record of client / customer satisfaction
• Track record of growing sales and retaining business
• Driving License
• Able and happy to travel across Europe as required
• Ideally based in London / Kent / South East

You must be able to work in the Uk without restriction.