General Manager Hotel jobs in United Kingdom

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Hours: 40 hours across 5 days per week

Salary: From £35,000 - £37,500 per annum

Atlas Hotels is hiring a Hotel Manager right now at the Holiday Inn Express - Peterborough.

Have you got previous experience of leading a team in a Hotel Operations environment? Great! Our Hotel Managers are the driving force behind the success of our hotels; responsible for creating a rewarding place to work for our people and ensuring our guests have a great experience. Great Hotel Managers focus on employee engagement and delighting guests, all whilst being accountable for running a profitable, safe and well-maintained hotel.

In return you will receive great benefits including:

• Hotel rooms across our 58 hotels (Holiday Inn Express, Hampton by Hilton and Holiday Inn) at only £25 per night, with 50% off food and drink when staying for leisure.
• Worldwide substantial employee discount at 5,000+ IHG Hotels across the globe.
• A free stay worth £100 on your work anniversary every year plus a bonus cash payment as a 'thank you' for staying with Atlas Hotels.
• Holiday allowance which increases with length of service.
• Atlas Friends & Family Discount, offering up to a 45% discount for Friends & Family of Atlas employees.
• Monthly cash rewards through our reward and recognition platform.
• HSF Health Plan free for every employee, giving you money off dental/optical appointments and other health costs for you and your family.
• Access to HSF Perkbox which provides deals and discounts from the biggest brands.
• Online GP service, access to free counselling and wellness support with a 24 hour helpline.
• Auto enrolment pension scheme through The Peoples Pension.
• Free parking (Subject to hotels with car parking facilities).
• Performance related bonus of up to 20%.

So what does a Hotel Manager do?

Your Team:

• Responsible for performance, development and retention of the hotel team, an understanding of what makes your team tick and how to best lead, engage with, motivate and recognise them.
• Understand and role model the Atlas values, regularly spending time with the team to communicate the purpose, strategic priorities and hotel targets.
• Nurture a learning culture within your hotel, prioritising learning, feedback, growth and skill development of your team to retain talent and create future leaders.
• Responsible for the recruitment and onboarding of new Team Members, ensuring they receive a thorough 'Atlas Hero' Induction and positive probationary experience.
• Responsible for rewarding great performance consistently, fairly and regularly, to create and maintain a culture of recognition where employees feel appreciated.
• Ability to manage people and take on tough conversations where necessary to manage performance or behaviours that fall behind the Atlas standards.
• Respect employees' home lives and cultivate a work-life balance, providing 4 weeks worth of rotas, taking a fair approach to rostering.
• Ensuring Team Members understand and follow Atlas Standing Operating Procedures at all times.

Your Guests and Your Hotel:

• Responsible for ensuring every guest has a great experience, would stay again and would recommend the hotel to others.
• Role model excellent guest interactions on a daily basis, supporting with service recovery, ensuring every guest leaves happy.
• An understanding of guest feedback, interpreting trends and creating action plans to increase areas of dissatisfaction/low score drivers and engaging with stakeholders outside of your hotel (Regional Manager and Central Support).
• Responsible for ensuring the hotel passes all evaluations and audits with flying colours.

What Experience do I need?

• Experience leading a team to success in a fast-paced customer-facing service environment.
• Experience managing costs within your control for your property, in line with personal objectives and KPI's.
• Experience of working in an environment with clear frameworks and standard operating procedures.
• Leading an operational team with various skills and specialisms.
• Experience coaching Team Members to reach their full potential as well as taking on the tough conversations when required.

What Skills do I need?

• Leadership skills.
• Engaging style, able to motivate others towards a shared goal.
• Employee engagement skills; understanding of motivational and engagement practices.
• Good level of emotional intelligence; understands own and others' emotions, ability to unite teams behind a goal and inspire action.
• Communicative, able to communicate effectively at all levels.
• Organised and systematic.
• Excellent customer service skills.
• Drive Continuous Improvement in self and others.

Applicants will be invited to take a psychometric test online as part of our hiring process. This is an opportunity to showcase your skills and abilities in a fair way. After you complete the assessments, you will receive a copy of your Workplace Insights in your email. Your unique profile identifies your strengths and potential challenges, heightening your self-awareness and helping you understand how to relate better to others in the workplace.

So why not? Click 'apply' now to become our Hotel Operations Manager and enter into a World of Opportunity!