Hotel Manager - London

St Martins Lane Hotel; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A luxury lifestyle hotel in London is seeking a dynamic Hotel Manager to lead daily operations and ensure exceptional service delivery. You'll oversee all hotel departments and drive commercial success while developing a high-performing team. The ideal candidate should have proven hotel management experience, strong leadership skills, and a guest-first approach. This role offers competitive benefits including discounts on stays and various wellness support programs.

Benefits

Employee discounts on bedroom rates

Shopping discounts

Free legal and money advice

Counseling sessions

Wellbeing tips and support fitness videos

Free meals on duty

Qualifications

• Proven experience as a Hotel Manager, Deputy GM, or senior operations leader in a luxury or lifestyle hotel.
• Strong leadership and interpersonal skills with a hands-on, guest-first approach.
• Experience managing budgets, KPIs, and P&L.

Responsibilities

• Lead and manage all hotel departments including front office, housekeeping, F&B, maintenance, and security.
• Ensure consistent delivery of 5-star guest experiences across all touchpoints.
• Monitor financial performance, control costs, and drive profitability.

Skills

Leadership

Interpersonal skills

Commercial acumen

Communication

Problem-solving

Guest-first approach

Education

Relevant qualifications in hospitality management or business

Job description

Hotel Manager – London

Hotel Manager St Martins Lane Hotel

The Opportunity

Are you a dynamic hospitality leader with a passion for people, performance, and premium guest experiences? We're looking for an experienced and visionary Hotel Manager to lead the day-to-day operations of our 5-star lifestyle hotel - where luxury meets personality.

About the Role

As Hotel Manager, you'll be responsible for overseeing all operational departments, ensuring exceptional service delivery, and driving commercial success. You'll lead a high-performing team, foster a culture of excellence, and work closely with the General Manager and commercial leads to deliver on brand promise and business goals.

Key Responsibilities

• Lead and manage all hotel departments including front office, housekeeping, F&B, maintenance, and security
• Ensure consistent delivery of 5-star guest experiences across all touchpoints
• Oversee recruitment, training, and performance management of hotel staff
• Monitor financial performance, control costs, and drive profitability
• Ensure compliance with health & safety, licensing, and brand standards
• Collaborate with sales and marketing teams to maximise occupancy and revenue
• Act as the face of the hotel, engaging with guests and resolving escalated issues
• Support the General Manager in strategic planning and business development

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support lineTeam reward & recognition
• Free meals on duty

Ideal Candidate

• Proven experience as a Hotel Manager, Deputy GM, or senior operations leader in a luxury or lifestyle hotel
• Strong leadership and interpersonal skills with a hands‑on, guest‑first approach
• Commercial acumen and experience managing budgets, KPIs, and P&L
• Excellent communication and problem‑solving abilities
• A passion for hospitality, innovation, and team development
• Relevant qualifications in hospitality management or business (desirable)

Hotel

St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.