Hotel General Manager (Belfast)

VanRath; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality organization in Northern Ireland is seeking an experienced General Manager to drive strategic leadership and operational excellence. The successful candidate will oversee day-to-day operations, mentor high-performing teams, and ensure the highest standards of guest service. Strong financial management skills and expertise in budgeting are essential. A competitive salary and excellent benefits package are offered, alongside opportunities for career progression.

Benefits

Competitive salary

Excellent benefits package

Career progression opportunities

Qualifications

• Proven experience as a General Manager or senior leader within the hospitality sector, ideally in luxury or boutique hotels.
• Demonstrated success in driving strategic change, improving performance, and increasing revenue.
• Strong financial skills with expertise in budgeting, cost control, and revenue management.

Responsibilities

• Drive financial KPIs to support sustainable business growth.
• Maintain consistently high standards of service and manage guest feedback.
• Recruit and motivate high-performing teams.
• Lead budgeting, forecasting, and cost management activities.

Skills

Proven experience in hospitality

Strategic leadership

Financial management

Team leadership

Job description

Salary

Competitive salary (dependent on experience) plus an excellent benefits package and opportunities for career progression.

Key Responsibilities

Strategic Leadership & Operations

• Drive financial KPIs to support sustainable business growth.
• Develop and implement long-term strategic plans.
• Monitor industry trends and competitor activity to identify new opportunities.
• Ensure compliance with legal, licensing, and health & safety regulations.
• Oversee daily operations across all departments to ensure efficiency.
• Regularly review and optimise departmental processes.
• Lead the adoption of technology and operational improvements to enhance the guest experience.

Guest Experience & Engagement

• Maintain consistently high standards of service.
• Monitor and respond proactively to guest feedback.
• Ensure all guest interactions are personalised and professional.
• Manage and resolve complaints quickly and effectively.
• Maintain a visible presence by engaging directly with guests.

People & Culture

• Recruit, lead, and motivate high-performing teams.
• Foster a positive, collaborative, and innovative work environment.
• Promote staff engagement through training and development initiatives.
• Conduct performance appraisals and provide ongoing coaching.
• Ensure adherence to employment legislation and company policies.

Financial & Revenue Management

• Lead budgeting, forecasting, and cost management activities.
• Optimise pricing strategies and revenue management (ADR & Occupancy).
• Support corporate/group sales efforts, upselling, and event revenue generation.
• Provide financial analysis and reports to the Board.

Industry & Stakeholder Engagement

• Build and maintain strong relationships with tourism and hospitality partners.
• Represent the hotel at industry events to enhance brand visibility and reputation.

About You

• Proven experience as a General Manager or senior leader within the hospitality sector, ideally in luxury or boutique hotels.
• Demonstrated success in driving strategic change, improving performance, and increasing revenue.
• Strong financial skills with expertise in budgeting, cost control, and revenue management.

For further details or to apply, please use the link below or contact Jack Groves in strict confidence.