Facilities Management jobs in Canada

Google DeepMind

In a truly multi-skilled role, we have combined facets from various traditional service lines into one team. This role undertakes tasks such as meeting room set-up and AV support, porterage, light handyman duties, mailroom support, and helpdesk. Facilities assistants are the boots on the ground, the eyes and ears of our delivery, and the first point of contact for our customers. They are an intrinsic part of the workplace experience within Google DeepMind offices, the go-to people when you need something done or help with anything workplace-related.

Trained to provide cover for other areas of the client-facing team, such as reception and housekeeping, to really drive the one-team culture across the whole property and workplace team. The key to the success of this role is that they will take accountability for any task they identify or receive. Facilities assistants ensure tasks are completed in a timely fashion and, more importantly, will liaise with the affected Google DeepMind building users to ensure the whole experience is well managed and a truly positive experience. In an active and busy role, the facilities assistants are at the forefront of many customer activities.

1. Own and take responsibility for allocated floor areas and ensure that 5-star customer service is experienced by all.
2. Be the first point of contact for building occupants.
3. Build relationships with all levels of users and be visible to all.
4. Ensure compliance with health and safety, environmental procedures, and site rules.
5. Report faults and issues to relevant service partners.
6. Monitor multifunctional devices, micro kitchens, and stationery hubs.
7. Support building users with meeting room technology through regular checks.
8. Conduct daily floor checks and basic maintenance tasks.
9. Assist with administration duties, including basic finance and permit-to-work management.
10. Complete regular audits.
11. Manage the mail service, including couriers, Royal Mail, and internal post.
12. Maintain a clean, tidy, and presentable office and meeting environment.

A self-motivated, enthusiastic team player who proactively supports the customer and delivers exemplary service. Someone willing to get involved and resolve issues firsthand. Knowledge of Maximo or similar CAFM systems, experience in planning roles using business systems and Google G-Suite, and knowledge of hard services and facilities management sectors are desirable. Educational and vocational qualifications aligned with customer service roles are also preferred.

Our market-leading offering includes virtual GP access, financial wellbeing schemes, flexible lifestyle benefits via Choices, high street discounts, cycle-to-work schemes, life cover, enhanced pension contributions, share plans, employee recognition programs, and extensive training and development opportunities.

Since 1987, Mitie has been a leader in facilities management, employing 68,000 people globally, serving clients in banking, government, hospitals, and schools. Join our Mitie team and be part of a diverse, inclusive environment that values your growth.