Facilities Coordinator

CBRE Global Workplace Solutions (GWS); Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading facilities management provider is seeking a Workplace Experience professional in Greater London. This role combines reception duties with operational support, making you the first point of contact for visitors and staff. Responsibilities include managing switchboard operations, maintaining the reception area, and ensuring compliance with safety regulations. The perfect candidate will be eager to grow within facilities management and will possess strong customer service and organizational skills. Join a dynamic environment focused on efficiency and sustainability.

Qualifications

• Key role in maintaining safety and functionality in a facilities management context.
• Experience with reception duties and switchboard operations is beneficial.
• Familiarity with compliance and safety regulations is preferred.

Responsibilities

• Serve as the primary point of contact for all visitors.
• Manage switchboard operations and maintain organized reception.
• Conduct daily walkthroughs to identify maintenance issues.
• Support compliance with health and safety regulations.

Skills

Customer service

Communication

Organizational skills

Job description

Role Summary

This Workplace experience role combines front-of-house reception duties with operational support for facilities management. The successful candidate will be the first point of contact for visitors and staff, while also playing a key role in maintaining the safety, functionality, and efficiency of the London environment. This position is ideal for someone looking to grow within facilities management while maintaining a strong customer service presence.

Key Responsibilities

• Serve as the primary point of contact for all visitors, ensuring a professional and welcoming experience.
• Manage switchboard operations, directing calls and messages appropriately.
• Maintain a clean, organized, and presentable reception area at all times.
• Coordinate meeting room bookings, set-ups, and AV support as required.
• Handle incoming and outgoing mail, courier services, and deliveries.
• Maintain visitor logs and issue access passes in line with security protocols.
• Support internal communications and announcements for campus-wide updates.
• Conduct daily walkthroughs of the premises to identify and report maintenance issues.
• Assist with coordination of planned and reactive maintenance activities.
• Issuing of Security passes - ensuring that the correct data has been recorded and placed on tracker
• Conduct weekly security pass audits
• Monitor and replenish stock levels of office supplies, cleaning products, and first aid kits.
• Support compliance with health & safety regulations, including fire safety checks, risk assessments, and incident reporting.
• Liaise with external contractors, vendors, and service providers to ensure timely and quality service delivery.
• PPM Schedule Management
• Client reporting
• Event Management - start to end
• PO Management
• Assist with space planning, office moves, and minor furniture installations.
• Maintain accurate records of maintenance logs, service reports, and compliance documentation.
• Support sustainability initiatives and waste management practices across the site.