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Online Support Executive
Job summary
A leading art retail company in Birmingham is seeking an Online Support Executive to join their E-Commerce sales team as maternity cover. This full-time role involves providing administrative support, ensuring accurate record keeping, and assisting the sales team. The ideal candidate will have strong communication skills, a proactive approach, and knowledge of Microsoft Office. The position offers a salary of £24,000 plus bonus, staff discounts, and holiday benefits.
Benefits
Qualifications
- Strong command of written English with clear communication skills.
- Highly motivated and dedicated personality with a strong work ethic.
- Ability to manage workload independently and prioritize tasks.
- Positive, proactive, and solution-focused approach to work.
- Exceptional attention to detail and commitment to accuracy.
Responsibilities
- Process client orders for timely financial reporting.
- Oversee the order journey from purchase to delivery.
- Maintain accurate records for order dispatch and compliance.
- Produce sales summaries for the E-Commerce and Finance teams.
- Update stock levels and collaborate with processing teams.
- Coordinate client viewings and ensure logistics accuracy.
Skills
Tools
Are you passionate about providing excellent administrative and business development support to our E-Commerce sales team? Do you have a keen eye for ensuring accurate record keeping and assisting the sales team to maximise the daily opportunities? We have a fantastic opportunity for an Online Support Executive to join our E-Commerce sales team as maternity cover. Based at our cutting-edge Head Office in The Mailbox, Birmingham, this full-time, fixed-term role means you’ll be supporting our team to ensure our clients receive the highest level of personalised service.
- Accurately process client orders promptly to support timely and accurate monthly financial reporting.
- Oversee the full order journey from initial purchase to final delivery, including receipt creation, balance payments, and gallery delivery updates.
- Maintain accurate and compliant records for order dispatch, collections, and client qualification in accordance with GDPR and internal policies.
- Produce regular reports and complete daily sales summaries every morning and evening for the E-Commerce and Finance teams, tracking performance and up-to-date records for the team.
- Update stock levels on the Castle Fine Art website and maintain close collaboration with the stock and order processing teams.
- Support the coordination of client viewings by working with internal teams to ensure records and logistics are accurate and up to date.
- Ensure adherence to operational policies and act as a key support for the E-Commerce Sales Team.
- A salary of £24,000 plus bonus
- Staff discounts and a benefits platform for other retailers
- Access to our Financial and Mental Wellbeing Platform
- Enrolment into our Pension scheme
- 28 days initial holiday allowance, plus 1 additional day for each year of service (to a maximum of 33 days per annum)
- A strong command of written English with clear communication skills.
- A highly motivated and dedicated personality, with a strong work ethic.
- A proven ability to manage workload independently and prioritise tasks.
- You’ll approach work with a positive, proactive, and solution-focused attitude.
- You’ll have an exceptional attention to detail and commitment to accuracy.
- A knowledge of Microsoft Word, Excel, and Outlook is essential.
If you are eager to build your career as a key part of our E-Commerce team, we encourage you to apply today with your CV and a cover letter.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.