E-commerce Operation Manager

AkzoNobel; Long Eaton; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading paints and coatings company is seeking an Online Channel Operation Manager in Long Eaton, UK. The role involves managing ecommerce performance and collaborating with teams to plan marketing strategies. Ideal candidates should have over 5 years of experience with platforms such as Tmall, JD, and Douyin, possess strong data-driven planning skills, and demonstrate a consumer-centric mindset. The company values diversity and inclusion in its hiring practices, offering a respectful workplace for all employees.

Qualifications

• Minimum 5 years of hands-on experience with Tmall, JD, PDD, Douyin.
• Strong ability in data-driven planning balancing sales and profit.
• Experience in B2C distribution and retail management is required.

Responsibilities

• Lead the team to execute the operation plan and review performance KPIs.
• Plan product assortment and collaborate with the product team.
• Optimize performance marketing spending with the agency.

Skills

Hands-on experience with Tmall, JD, PDD, Douyin

Data-driven planning

B2C distribution and retail dealer management

Consumer-centric mindset

Analytical mindset

Good interpersonal skills

Flexibility to travel

Job description

Since , we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long‑established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

Be responsible for GMV, sell out, sell in performance and profit for all ecommerce platforms incl. Tmall, JD, Douyin, PDD，etc.

Key Accountabilities

1. As online channel operation manager , this role will plan target , lead team and agency to land with operation plan details and review sales results and other relevant KPI & ROI.

2. Yearly & monthly sell through & product assortment planning co-working with EC product team.

3. Planning the performance marketing spend with agency to optimize the ROl in line with the budget.

4. Co‑work with marketing team on the planning & execution of platform IP collaboration.

5. Maintain strategic partnership with EC platforms on product innovations & annual business planning.

6. Other tasks assigned by business needs.

7. Support team to fulfil business integration online to offline, including cross channel /functional business partnership development, target setting, based on business model alignment to develop roadmap and land key actions .

Experience

• Tmall / JD / PDD / Douyin hands on experience 5 years +
• Data driven planning, being able to balance between sales and profit
• B2C distribution & retail dealer management experience is a must
• Preferred FMCG background , purpose is to make sure the candidate understands of consumer centric spirit and deliver brand image while remaining operational excellence
• Self‑starter, passionate to job tasks
• Quick to adapt and eager to learn
• Logic & analytical mindset
• Being able to handle conflict or challenge with good internal personal skill
• Flexible to some level of travel

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.