E Commerce à United States

Job Title: Ecommerce Account Manager

Location: Hybrid / Blackburn Based

Salary: Competitive

Job Type: Full Time, Permanent

About Us
From Paws, Fins and Wings: We provide pets and wild animals all over the world with great value, tasty treats, scrumptious food, must-have accessories, and products to support their health and wellbeing.

With ambitious growth plans and plenty of exciting projects on the horizon, this is a truly exciting time to join and play a key role in supporting the growth of our ecommerce business.

About The Role
To drive our growth in ecommerce, we are looking for an additional person to join our eCommerce team.
In this role, the ecommerce Account Manager will be responsible for driving online sales growth across key ecommerce accounts, including Ocado, Grocery Marketplaces, Pureplay Accounts, and 3rd Party Retailers. You will leverage your expertise in digital sales and account management to build strong relationships, optimise listings, and develop strategies that enhance our online presence and revenue streams.

Duties Include
Account Management:

• Develop and maintain strong relationships with key accounts, including Ocado, major grocery marketplaces (e.g., Tesco, Sainsbury's), 3P and pureplay retailers.
• Serve as the main point of contact for these accounts, ensuring smooth day-to-day operations, resolving issues promptly, and exceeding client expectations.
• Collaborate with internal teams (marketing, operations, supply chain) to align ecommerce initiatives with company objectives and ensure timely and effective execution.

• Drive sales within your accounts using all relevant data points available.
• Create and execute comprehensive sales plans, including promotional campaigns, seasonal launches, and product optimisations for each account, aligned with ecommerce strategy.
• Monitor competitor activities and market trends to develop strategies that keep our products competitive and appealing.

• Analyse sales performance across all ecommerce platforms to identify areas for improvement and growth.
• Provide regular reports and insights to senior management on sales trends, account performance, and digital marketing initiatives.
• Use data to forecast demand, track KPIs (sales growth, conversion rates, etc.), and drive results.
• Own the P&L and effectively manage forecasts.

• Oversee the optimisation of product listings (descriptions, images, prices, etc.) to meet platform standards and attract customers.
• Collaborate with marketing to ensure consistent branding and messaging across digital channels.
• Monitor and improve the customer journey from product discovery to checkout for a seamless shopping experience.

• Plan and execute promotional activities tailored to each platform, including price promotions.
• Manage timing and execution of campaigns for maximum visibility and engagement.

• Work with supply chain and logistics teams to manage inventory levels, preventing shortages or excess stock.
• Track order fulfilment to ensure timely delivery and prevent disruptions.

• Support internal teams (sales, marketing, operations, finance) to drive alignment and consistency.
• Provide training and support for junior team members on ecommerce account management best practices.

• Experience in ecommerce sales, account management, or digital sales within the pet, FMCG, or related industries.
• Proven experience in managing ecommerce accounts and developing sales strategies.