Desktop Support Engineer - 6 Month Fixed Term Contract

Electronic Arts; Southam CP; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading gaming company in Southam is looking for a Desktop Support Technician to provide technical support onsite for its staff. You will offer customer support, troubleshoot hardware and software issues, and manage imaging for both Windows and Mac devices. The ideal candidate has experience in a tech-focused environment, excellent customer service skills, and familiarity with tools like JAMF or Intune. This is a full-time, on-site role that requires you to be in the office five days a week.

Qualifications

• Experience supporting Windows and Mac systems.
• Strong customer support and communication skills.
• Experience troubleshooting desktop hardware and software.
• Familiarity with imaging tools and endpoint management.
• Ability to manage multiple tasks effectively.

Responsibilities

• Provide excellent customer support to EA staff.
• Image Windows and Mac devices.
• Troubleshoot desktop hardware, software, and network issues.
• Monitor ServiceNow ticket queue and ensure timely updates.
• Support onboarding and off-boarding processes.
• Update asset assignments in EA’s tracking system.

Skills

Customer support skills

Troubleshooting hardware

Troubleshooting software

Networking issues

Imaging tools

Communication skills

Multitasking

Education

CompTIA Network+

CompTIA Security+

Microsoft MD-100/101

ITIL Foundation

Apple ACSP

Tools

ServiceNow

JAMF

Intune

Job description

Locations: Southam, Warwickshire, United Kingdom

Role ID: 211770

Desktop Support Technician - Southam

We are seeking a Desktop Support Technician to provide onsite technical support at our Southam location. This is a full‑time, on‑site role with the requirement to be in the office five days per week.

Key Responsibilities

• Provide excellent customer support to EA staff.
• Image Windows and Mac devices.
• Troubleshoot desktop hardware, software, and network connectivity issues.
• Monitor ServiceNow ticket queue, email, and Slack requests, ensuring timely updates and escalations.
• Support onboarding and off‑boarding processes.
• Update asset assignments in EA’s tracking system.
• Help support local IT initiatives and projects.
• Assist in moving an office location from Southam to Leamington.

Ideal Candidate

• Experience in a technology‑focused environment supporting Windows and Mac systems.
• Strong customer support and communication skills.
• Experience troubleshooting hardware, software, and network issues.
• Familiarity with imaging tools and endpoint management solutions (JAMF, Intune, or similar).
• Ability to manage multiple tasks and priorities effectively.
• Previous games industry experience is advantageous but not required.

Education & Certifications

Certifications such as CompTIA Network+, CompTIA Security+, Microsoft MD‑100/101 (Modern Desktop Administrator), ITIL Foundation, or Apple ACSP are welcome but not required.

About Electronic Arts

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.