IT & Business Systems Support

Nomad Digital; Newcastle upon Tyne; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A global technology firm located in Newcastle upon Tyne is seeking an IT & Business Systems Support professional. This role involves providing IT services support, primarily through Office 365, NetSuite, and other systems. The ideal candidate will have a strong background in IT, various hardware, software troubleshooting skills, and ITIL certification. The position offers a hybrid work model, allowing for a beneficial blend of remote and on-site work.

Benefits

Health Care Cash Plan

Life Assurance

Contributory Pension Scheme

Free On Site Gym

25 Days of Annual Leave

Qualifications

• 12 months experience working in an IT / Desktop Support role.
• Experience with diverse workforce IT needs.
• Ability to multitask effectively ensuring timelines are met.

Responsibilities

• Support on Office 365, NetSuite, and other key systems.
• Assist in security ticket investigations.
• Produce reports and knowledge articles.

Skills

Microsoft Windows 10 & 11

PC hardware troubleshooting

Microsoft Office 365

Administrative skills for Microsoft Teams

Windows PowerShell

Understanding of IT security trends

Good interpersonal skills

Education

Graduate in Business and IT or relevant IT apprenticeship

ITIL Foundation

Understanding of ISO 27001 and GDPR

Tools

NetSuite

SharePoint Online

Apple iOS and Android devices

Linux

Job description

Overview

Nomad Digital are currently recruiting for an IT & Business Systems Support to join our IT division in Newcastle. The successful person will be responsible for supporting the Nomad IT team in providing IT services to the company globally. This role will be based from our Newcastle head office with a hybrid working arrangement (3 days in the office per week).

Responsibilities

• Work as part of a team to provide support on key business systems such as the Office 365 suite (OneDrive, Microsoft Teams, Exchange Online, SharePoint Online and Azure AD), NetSuite (ERP System) and the telephone system.
• Provide support via phone, e‑mail and face‑to‑face within the set SLA.
• Assist in the investigation of security tickets and the implementation of new systems to improve security.
• Provide support on projects as identified by the IT & Business Systems Administrator / Supervisor.
• Complete tasks and objectives set by other members of the team on time and within scope to ensure the team is fully supported and departmental goals are reached.
• Assist with the tasks associated with Nomads new starter and leaver procedure.
• Provide general hardware and software support across a wide range of devices.
• Work with the team to maintain the software and hardware asset management system.
• Produce reports on system usage and display management information.
• Analyse incident trends and proactively look for solutions to reduce support tickets.
• Produce knowledge articles for the team and end users on common issues and known problems.
• Graduate with a Business and IT background or a relevant IT apprenticeship.
• ITIL Foundation.

Qualifications

• Good working knowledge of Microsoft Windows 10 & 11.
• Good working knowledge of PC hardware and diagnosing and resolving hardware and software issues.
• Good working knowledge of Microsoft Office 365 applications including Visio and Project.
• Good working knowledge of Windows, Mobile, Android and Apple iOS devices.
• Understanding of Office 365 preferably with experience of administrating Microsoft Teams, Exchange Online, Azure Entra Defender and troubleshooting OneDrive for Business.
• Understanding of SIP telephone systems.
• Working knowledge of SharePoint preferably administrating via SharePoint Online.
• Working knowledge of ERP systems such as NetSuite.
• Experience with Windows PowerShell.
• Experience with Linux and Apple operating systems desirably but not essential.
• Knowledge of current trends in IT systems and security.
• Experience of dealing with the needs of a diverse workforce with a wide range of IT skills.
• 12 months experience working in an IT / Desktop Support role.
• Good understanding of the ITIL framework.
• Good understanding of ISO 27001 and GDPR.
• Good interpersonal skills.

Key Behavioural Competencies

• Attention to detail.
• Ability to work well in pressurised situations.
• Excellent customer service.
• Ability to work to set deadlines.
• Ability to think pro‑actively in a fast‑paced environment.
• Excellent verbal and written communication skills.
• Ability to multitask effectively ensuring timelines are met.
• Positive can do attitude.

Benefits

• Health Care Cash Plan.
• Life Assurance.
• Critical Illness Cover.
• Contributory Pension Scheme via Aviva.
• Employee Discount Portal.
• Free On Site Gym.
• 25 Days of Annual Leave with enhanced leave based on tenure.
• Annual Leave Purchase Scheme.
• Employee Referral Scheme / Employee Recognition Scheme.
• Company Sick Plan.
• Hybrid Working Model – The role will consist of a mix of working from home and being in our Newcastle Head Office.

Equal Opportunities

Nomad Digital is committed to being an inclusive and diverse employer and provides equal opportunities in employment and freedom from unlawful discrimination on the grounds of age, race, ethnic or national origin, sex, pregnancy and maternity, marital or civil partnership status, sexual orientation, gender reassignment, disability, religion or beliefs. Where possible we are happy to consider flexible working arrangements or appropriate reasonable adjustments on request.