Windows 11 Refresh Engineer

NHS; Milford on Sea; On-site; GBP 32,000; Full time

Job summary

A leading healthcare provider in the United Kingdom is seeking a Unified Desktop Support Engineer to join their team. The role involves providing expert IT support across various applications and hardware while managing an equipment refresh program. Candidates should have experience in IT environments, especially related to Windows OS, and be able to develop requisite documentation. This fixed-term position offers a salary of £31,049 per annum and requires traveling to multiple sites as part of the job.

Qualifications

• Experience with Windows operating system readiness and upgrades.
• Ability to develop user and support documentation.
• Driving license and willingness to travel between sites.

Responsibilities

• Engage in Windows OS readiness and upgrades.
• Liaise with suppliers for technical solutions.
• Develop standard operating procedures for equipment refresh.

Skills

Deployment of Windows devices

IT environment experience

Customer service skills

Tools

SCCM

SQL

Job description

Job Summary

Here is an exiting opportunity to join us as a Unified Desktop Support engineer. You will work within a team of 20 located across all hospital sites at MSE with the main objective of replacing all end user equipment identified for replacement in a given financial year. The MSE digital estate is an enterprise environment both in scale and complexity and requires an experienced engineer with clear leadership and direction from their team lead to navigate the technical and organisational challenges they will face in the role.

Main duties of the job

Desktop Support Engineers are responsible for the provision of expert advice across a range of information technology areas such as application, training and hardware support. Using a recognised IT Service Management system, support training and advice is delivered in accordance with the Trusts published service level agreements, information policies and good practice. The individual will demonstrate the ability to comprehensively support mainstream applications and show the ability to investigate, assess, research, test and resolve complex issues on a variety of systems and hardware.

The role requires a good understanding and application of customer service throughout the lifecycle of requests. The planned equipment refresh programme will function as an operational function but will plan work using typical project methodology. When equipment is replaced any related support requests will be raised on the Trusts ITSM platform.

About Us

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers. We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Details

Date posted: 08 December 2025
Pay scheme: Agenda for change
Band: Band 5
Salary: £31,049 a year Per Annum (Pro Rata for Part Time)
Contract: Fixed term
Duration: 12 months
Working pattern: Full-time
Reference number: 390-COR-SO-0653
Job locations: Southend, Southend on Sea, SS2 6ER

Job Responsibilities

Engineers will be expected to be involved in all work relating to Windows operating system readiness and upgrades from reporting to implementation. This will involve liaising with suppliers who provide technical solutions to the Trust, reporting using tools such as SCCM and SQL, installing hardware and testing systems. Developing user and support documentation relating to the equipment refresh where end user guides do not exist, developing standard operating procedures.

Person Specification

Driving/Travel

• Driving Licence
• Happy to travel between all sites and has a vehicle to do so

Windows 11 Deployment

• Deploying Window devices

IT Knowledge

• Worked with an IT environment in a deployment/engineer level

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Mid and South Essex NHS Foundation Trust
Address: Southend, Southend on Sea, SS2 6ER
Employer's website: https://www.mse.nhs.uk