Tech Bar Engineer

CBSbutler Holdings Limited trading as CBSbutler; Crewe; On-site; GBP 80,000 - 100,000; Part time

Job summary

A global IT Consultancy is seeking a Tech Bar Engineer to join their team in Crewe. In this role, you will provide face-to-face technical support to users following a Windows 11 upgrade. The ideal candidate will have proven desktop support experience, strong troubleshooting skills, and excellent verbal communication abilities. Your primary responsibilities will include resolving desktop-related issues, logging incidents, and contributing to user education. This position offers a daily rate of £250 - £275 for an initial 3-month period.

Qualifications

• Proven experience in end user desktop support, ideally in a Windows 11 environment.
• Strong troubleshooting skills across hardware and software incidents.
• Confident in working independently and managing multiple user queries.
• Excellent verbal communication and interpersonal skills.
• Ability to remain calm and professional in a busy, user-facing setting.

Responsibilities

• Provide walk-up, face-to-face support for end users at the onsite Tech Bar.
• Troubleshoot and resolve issues related to Windows 11, hardware, applications, and connectivity.
• Act as the first point of contact for users experiencing post-upgrade issues.
• Log, track and resolve incidents in line with agreed SLAs.
• Escalate complex issues to appropriate support teams when necessary.
• Deliver excellent customer service and clear communication to non-technical users.
• Contribute to knowledge base updates and user education where appropriate.

Skills

Desktop support

Troubleshooting

Communication skills

Customer service

Job description

Tech Bar Engineer

Rate: £250 - £275 a day

Duration: 3 months initially

Location: Crewe

You will join a global IT Consultancy, working onsite at their client's site and provide face-to-face technical support to users following a recent upgrade to Windows 11.

You will be a visible and approachable presence at a dedicated Tech Bar, resolving a range of desktop-related issues efficiently and professionally.

The role

• Provide walk-up, face-to-face support for end users at the onsite Tech Bar.
• Troubleshoot and resolve issues related to Windows 11, hardware, applications, and connectivity.
• Act as the first point of contact for users experiencing post-upgrade issues.
• Log, track and resolve incidents in line with agreed SLAs.
• Escalate complex issues to appropriate support teams when necessary.
• Deliver excellent customer service and clear communication to non-technical users.
• Contribute to knowledge base updates and user education where appropriate.

Essential Skills and Experience

• Proven experience in end user desktop support, ideally in a Windows 11 environment.
• Strong troubleshooting skills across hardware and software incidents.
• Confident in working independently and managing multiple user queries.
• Excellent verbal communication and interpersonal skills.
• Ability to remain calm and professional in a busy, user-facing setting.