Desktop Support Specialist – Remote & On‑Site IT

FDJ UNITED; Warwick; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology support company in the UK is seeking an experienced L2 Desktop Support Technician to provide advanced technical support and troubleshooting for desktop and laptop issues. This role requires strong knowledge of Windows and Mac operating systems along with excellent communication and problem-solving skills. The ideal candidate should have 2-4 years of experience in a similar role and be able to provide training to junior technicians. An emphasis on user satisfaction is crucial in ensuring optimal performance and support.

Qualifications

• 2-4 years of experience in a desktop support or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Provide second-level technical support for desktop/laptop hardware and software issues.
• Diagnose and resolve advanced technical issues escalated from L1 support.
• Train and mentor junior support technicians as needed.

Skills

Troubleshooting Windows and Mac computers

Problem-solving

Interpersonal skills

Communication

Education

Associate's or bachelor's degree in information technology or related field

Tools

Active Directory

Remote desktop tools

Job description

A leading technology support company in the UK is seeking an experienced L2 Desktop Support Technician to provide advanced technical support and troubleshooting for desktop and laptop issues. This role requires strong knowledge of Windows and Mac operating systems along with excellent communication and problem-solving skills. The ideal candidate should have 2-4 years of experience in a similar role and be able to provide training to junior technicians. An emphasis on user satisfaction is crucial in ensuring optimal performance and support.