Data Architect jobs in United Kingdom
SIAM Network Architect: ITIL & Multi-Supplier Lead
Jefferson Frank
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Global Enterprise Architect, Professional Services
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Chief Architect: Banking & Capital Markets Vision
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SIAM Network Architect: ITIL & Multi-Supplier Lead
Job summary
A leading IT management consultancy is seeking a SIAM Service Manager to design and implement robust service architecture across multiple suppliers. The ideal candidate will have significant experience in SIAM and expertise in ITIL v4, particularly with ITSM platforms like ServiceNow. Responsibilities include service architecture design, governance, and continual service improvement. This position demands excellent stakeholder management skills and the ability to drive operational excellence.
Qualifications
- Strong experience in SIAM and multi-supplier environments.
- Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred).
- Proven ability to design service architecture, ticket flows, and SLA frameworks.
Responsibilities
- Define and implement service architecture for integrated services.
- Lead onboarding of new environments into support, including operational readiness checks.
- Operate SIAM governance framework with monthly service reviews.
- Develop CSIP plans to optimize processes and enhance customer experience.
- Act as the central point of contact for service integration issues.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.