CRM Growth Architect

Chip; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading fintech company in Greater London seeks a CRM Strategist to enhance customer engagement and growth strategies through effective data-driven planning and collaboration. The ideal candidate will develop actionable CRM initiatives, oversee performance reporting, and lead workshops for innovative campaigns. Applicants should possess strong CRM strategy experience and analytical skills, ideally within a fast-paced environment. This role offers a structured yet balanced workweek with significant impact on the company's product and customer engagement initiatives.

Benefits

Discretionary performance-related bi-annual bonus

Workplace pension scheme

Private medical insurance

Cycle to work scheme

Flexible working arrangements

28 days holiday plus bank holidays

Qualifications

• Proven experience in CRM or Lifecycle Marketing strategy, ideally in a high-growth or fintech environment.
• Strong understanding of CRM platforms and lifecycle automation.
• Experience in performance reporting, dashboards, and data interpretation.

Responsibilities

• Define and own specific CRM strategies in line with company goals.
• Translate business and product objectives into clear, testable CRM initiatives.
• Lead ideation workshops to generate new lifecycle and growth campaigns.

Skills

CRM strategy experience

Analytical mindset

Communication skills

Collaboration

Tools

CRM platforms (Braze)

Job description

A leading fintech company in Greater London seeks a CRM Strategist to enhance customer engagement and growth strategies through effective data-driven planning and collaboration. The ideal candidate will develop actionable CRM initiatives, oversee performance reporting, and lead workshops for innovative campaigns. Applicants should possess strong CRM strategy experience and analytical skills, ideally within a fast-paced environment. This role offers a structured yet balanced workweek with significant impact on the company's product and customer engagement initiatives.