Remote SIAM Service Architect & Governance Lead

Jefferson Frank; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading IT service management company in the UK is seeking a SIAM Service Manager to design and implement service architecture across a multi-supplier environment. This role requires strong experience in SIAM, expertise in ITIL v4, and proven skills in governance and stakeholder management. The role is fully remote, within the IR35 framework, and is expected to start in January or February. Candidates interested in this opportunity are encouraged to send their CVs.

Qualifications

• Strong experience in SIAM and multi-supplier environments.
• Expertise in ITIL v4 and ITSM platforms, preferably ServiceNow.
• Proven ability to design service architecture and ticket flows.

Responsibilities

• Define and implement service architecture for integrated services.
• Lead onboarding of new environments into support.
• Operate SIAM governance framework with monthly reviews.
• Develop CSIP plans to optimise processes and enhance customer experience.
• Serve as central contact for service integration issues.

Skills

SIAM and multi-supplier environments

ITIL v4

ITSM platforms (ServiceNow preferred)

Service architecture design

Governance and reporting

Stakeholder management

Job description

A leading IT service management company in the UK is seeking a SIAM Service Manager to design and implement service architecture across a multi-supplier environment. This role requires strong experience in SIAM, expertise in ITIL v4, and proven skills in governance and stakeholder management. The role is fully remote, within the IR35 framework, and is expected to start in January or February. Candidates interested in this opportunity are encouraged to send their CVs.