SIAM Network Architect: ITIL & Multi-Supplier Lead

Jefferson Frank; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading IT management consultancy is seeking a SIAM Service Manager to design and implement robust service architecture across multiple suppliers. The ideal candidate will have significant experience in SIAM and expertise in ITIL v4, particularly with ITSM platforms like ServiceNow. Responsibilities include service architecture design, governance, and continual service improvement. This position demands excellent stakeholder management skills and the ability to drive operational excellence.

Qualifications

• Strong experience in SIAM and multi-supplier environments.
• Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred).
• Proven ability to design service architecture, ticket flows, and SLA frameworks.

Responsibilities

• Define and implement service architecture for integrated services.
• Lead onboarding of new environments into support, including operational readiness checks.
• Operate SIAM governance framework with monthly service reviews.
• Develop CSIP plans to optimize processes and enhance customer experience.
• Act as the central point of contact for service integration issues.

Skills

SIAM experience

ITIL v4 expertise

Service architecture design

Stakeholder management

Tools

ServiceNow

Job description

A leading IT management consultancy is seeking a SIAM Service Manager to design and implement robust service architecture across multiple suppliers. The ideal candidate will have significant experience in SIAM and expertise in ITIL v4, particularly with ITSM platforms like ServiceNow. Responsibilities include service architecture design, governance, and continual service improvement. This position demands excellent stakeholder management skills and the ability to drive operational excellence.