Customer Support jobs in United Kingdom
Customer Service Advisor
Breedon Group
Community Manager - Gaming Client – Remote - Trilingual (EN & DE & FR)
Arise Virtual Solutions
Field Service Engineer - London and the surrounding areas
ACS Performance
CUSTOMER SUPPORT SPECIALIST
Talentsure
Document Business Administrator
Uxbridge Employment Agency
Discover more opportunities than anywhere else. Find more jobs nowDocument Business Administrator
Uxbridge Employment Agency
Customer Support Engineer
TurnerFox Recruitment
Senior Product Manager (Derivative Trading Growth & UX)
Jobgether
Connect with headhunters to apply for similar jobsSelf Employed Electrical Partner
MJP Electrical Services LTD
German Speaking Customer Service
Brook Street NMR
Customer Support Manager
MARSH LLC.
Saas Senior Product Owner / Functional Designer
AxiaMetrics LLP
Customer Support Agent
Michael Page (UK)
Desktop Support Engineer - 6 Month Fixed Term Contract
Electronic Arts
Weapon System Simulation and Experimentation Engineer - Undergraduate Placement 2026
MBDA S.A.S.
Driver/Branch Assistant
Vp plc
Driver/Branch Assistant
Vp plc
Customer Service Advisor
Job summary
A leading construction materials company is seeking a Customer Service Advisor - Product Support in Birtley. In this role, you will provide technical assistance to customers, ensuring a smooth order process and issue resolution. The ideal candidate has strong technical knowledge, excellent troubleshooting skills, and proficiency in Microsoft Office and CRM systems. This position offers a collaborative work environment and opportunities for training and development.
Qualifications
- Strong technical knowledge and experience in customer support or similar technical roles.
- Excellent troubleshooting skills and a proactive approach to resolving issues.
- Clear verbal and written communication and the ability to explain technical details effectively.
Responsibilities
- Provide expert advice on PC Henderson products.
- Maintain accurate records of technical issues and resolutions.
- Process orders efficiently in a timely manner.
Skills
Tools
Can you bring your technical skills to our Customer Service team? Join our team based in County Durham and enjoy a collaborative culture that empowers you to build a career you can be proud of.
As a Customer Service Advisor- Product Support, you will play a key role in supporting customers by providing technical advice on our products, assisting with order processing, and resolving customer enquiries efficiently and professionally.
In this role you will develop an extensive knowledge of our product range and have the willingness to continuously learn to provide the highest level of customer support.
- Provide expert advice on PC Henderson products as well as assisting with troubleshooting, installation, and compatibility queries.
- Maintain accurate records of technical issues and resolutions to improve service quality.
- Process orders efficiently in a timely and professional manner.
- Work with sales, production, and logistics teams to ensure smooth customer interactions and issue resolution.
- Stay updated on product developments, create training materials and share feedback for product and process enhancements.
- Strong technical knowledge and experience in customer support or similar technical roles, ideally from a hardware or manufacturing industry.
- Excellent troubleshooting skills and a proactive approach to resolving issues.
- Clear verbal and written communication and the ability to explain technical details effectively.
- Good computer skills, including Microsoft Office and CRM systems.
- Willingness to continuously learn and become an expert on our products (training provided).
PC Henderson is part of the ASSA ABLOY Group, the global leader in access solutions.
We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.
If you have any questions about the role or the process, email Nadia Aslam, Recruitment Business Partner, at nadia.aslam@assaabloy.com.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.