Customer Support jobs in United Kingdom

Role: Fleet Customer Support Executive

Location: Marshall Hyundai Gatwick

Hours: Full-time, Monday to Friday from 08:30 – 17:30

Salary: Competitive, Dependant on experience

Benefits: 25 days annual leave plus bank holidays, life assurance and pension scheme, discounted car purchase scheme, servicing and bodyshop services, discounted shopping portal and more.

Who we are

Marshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UK's 7th largest motor retail group (AM100 11/24).

We operate 144 franchise stores representing 25 manufacturer car, van, truck and bike brands across 34 counties in England.

Our vision is to be the UK’s premier automotive retail group as recognised by our colleagues, customers and business partners. To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice.

We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company.

The role

As a Fleet Customer Support Executive, you play a vital role in the store, supporting the corporate sales team assisting the fleet vehicle sales process. Due to the nature of the role, previous administration experience is required, ideally in the motor industry.

Who you are

• You will have previous administration experience with a proven ability to multi-task and enjoy following process.
• You will have strong IT skills, including MS Excel (Kerridge experience is preferable but not essential).
• Excellent attention to detail, a can-do attitude and strong organisational skills are essential for this role.

What you’ll do

• Support the Group Corporate sales team to achieve our Hyundai fleet sales objectives.
• Provide customer liaison in vehicle availability, organising preparation and deliveries, ensuring high standards of customer satisfaction.
• Maintain vehicle stock records and electronic deal files in line with Company process.
• Organise registration, taxation and invoicing of fleet vehicle sales.
• Liaise with the workshop team and external providers to ensure required vehicle preparation is completed in a timely fashion ready for customer delivery.
• Support General Manager with reporting and Brand forecasting.
• Provide first level customer support as required, and escalate any issues as and when appropriate.
• Ensure vehicle debt is managed in line with agreed payment terms.

If you would like to know more about this opportunity, or a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.