Customer Support Manager

MARSH LLC.; Colchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A logistics company in the UK is seeking a Customer Support Manager for its Fresh Produce sector. The successful candidate will ensure seamless product movements to key customers while maintaining exceptional service levels and operational flow. Key responsibilities include coordinating container requirements and managing communication with warehouses. Strong communication abilities and attention to detail are crucial for this role. This position offers career growth within a dedicated team, focusing on supply chain logistics.

Qualifications

• Strong communication abilities, both verbal and written.
• High level of accuracy and attention to detail across all administrative processes.
• Confident working to deadlines and managing multiple priorities.

Responsibilities

• Coordinate daily container requirements and maintain accurate inbound schedules.
• Manage booking systems to align container arrivals with operational capacity.
• Communicate clearly with warehouses regarding deliveries and stock movements.
• Process purchase orders and ensure accurate stock reporting.
• Act as the main customer contact for enquiries and delivery updates.

Skills

Strong communication abilities

Attention to detail

Time management

Computer systems competence

Relationship building

Job description

Customer Support Manager

Step into a fast‑paced, collaborative environment as a Customer Support Manager in the Fresh Produce logistics sector. You will oversee product movements to key customers, ensuring exceptional service levels, reliable delivery, and smooth operational flow.

The role requires strong attention to detail, excellent communication, and the ability to manage time‑critical tasks confidently. From container management to documentation accuracy and stock coordination, you will play a central role in keeping operations running efficiently.

Key Responsibilities

• Coordinate daily container requirements and maintain accurate inbound schedules across storage locations.
• Manage booking systems to align container arrivals with operational capacity and warehouse planning.
• Communicate clearly with warehouses regarding vehicle slots, inbound deliveries, and stock movements.
• Process purchase orders and ensure inbound stock is accurately recorded and reported.
• Act as the main customer contact for enquiries, delivery updates, and service information.
• Work with external storage sites and logistics partners to manage documentation, packing lists, and stock transfers.
• Support internal teams by resolving service issues promptly and completing all administrative duties to a high standard.

Requirements

• Strong communication abilities, both verbal and written.
• High level of accuracy and attention to detail across all administrative processes.
• Confident working to deadlines and managing multiple priorities.
• Competent across computer systems and able to maintain accurate data.
• Professional approach and ability to build positive working relationships.

If you are ready to join a dedicated, customer‑focused team and grow your career in Fresh Produce supply chain and logistics, this is an excellent opportunity to take on a pivotal role with real responsibility, supported by an experienced and impressive manager who provides guidance and development.

This position is commutable from Essex, Kent, and Suffolk. This is a UK‑based position. Applicants must have the legal right to work in the UK. Evidence of this right will be requested prior to interview, if applicable.