Assistant Branch Manager

Vp plc; Carlisle; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading tool hire company in the UK is seeking an Assistant Branch Manager to support daily operations and ensure exceptional service delivery. This role requires strong communication skills, the ability to manage a team, and a full UK driving licence. You will supervise schedules, maintain asset conditions, and play a key role in training colleagues. The company offers a competitive salary, pension scheme, generous leave, and various employee benefits, including discounts and a commitment to staff development.

Benefits

Competitive salary

25 days annual leave plus bank holidays

Salary sacrifice pension

Free tool hire

Life assurance cover

Learning & Development opportunities

Variety of discounts on brands

Gym discounts

Qualifications

• Experience in a supportive role is required.
• Strong motivator and positive role model.
• Flexibility in managing change.

Responsibilities

• Provide full support to the Branch Manager.
• Supervise hire desk and driver's schedules.
• Ensure branch compliance and manage repairs.

Skills

Exceptional communication skills

Ability to cope under pressure

Excellent administration skills

Passion for delivering excellent customer service

Good attention to detail

Ability to work on own initiative

Capable of building strong relationships

Education

Full UK Driving Licence

Job description

Become part of our amazing operational branch team as an Assistant Branch Manager and help us maintain our place as the Nation's leading Tool hire business.

As an Assistant Branch Manager in Brandon Hire Station, you'll provide full support to the Branch Manager, ensuring the efficient running of the branch on a day-to-day basis. Our ethos is that our assets are available for hire when customers need them, to deliver and collect safely on time, every time. The role of Assistant Branch Manager is also pivotal in ensuring that the whole team can deliver this exceptional service to the customers.

Key Responsibilities

• Supporting the Branch Manager and team in day-to-day duties
• Supervise the hire desk and driver's schedules ensuring efficient delivery and collection of all assets
• Supporting the workshop ensuring all assets are in good working order and any repairs are managed effectively
• Awareness of P&L of the branch with a pro‑active approach to maximising this
• Assist in the sound compliance of the branch supporting all administrative duties
• Ensure branch colleagues are trained and developed effectively to be able to carry out their roles

What We're Looking For

• Experience of working in a supportive role
• Exceptional communication skills
• Passion for delivering excellent customer service
• Effectively manage change and be flexible
• Good attention to detail with a high level of accuracy
• Capable of building strong relationships
• Positive role model and strong Motivator
• Ability to cope under pressure in a high-volume environment & multitask
• Excellent administration skills - able to demonstrate a high level of accuracy
• Ability to work on own initiative
• A Full UK Driving Licence is essential

What We Can Offer You

• Competitive salary
• Salary sacrifice pension
• Monday- Friday only (no weekends)
• 25 days annual leave, plus bank holidays
• Additional holiday purchase scheme
• Free Tool Hire
• Life Assurance cover 3x salary
• Share save scheme
• Eye care vouchers
• Recommend a friend scheme
• Learning & Development - commitment to upskilling and developing our people, structured in house training available alongside external training where required
• Cycle to work scheme
• Long service recognition
• My Vp discounts - a variety of discounts and rewards on thousands of well-known brands
• Discounts on HP products
• EE mobile contract discount offers
• Gym discounts
• Health Shield (discounted premiums on health care cash plan)
• Regit Assist 24/7 accident helpline - free joining

A Little Bit About Us

Brandon Hire Station is the leading provider of tool and equipment hire in the UK.

Our commitment to exceptional customer support services is unmatched in the industry. We guarantee timely delivery of our tools and equipment through our branded vehicles and FORS accredited drivers. Plus, with our 'Everyday Product Hire Guarantee', you can trust that our most hired products are always available at every branch, every day, collected or delivered throughout the UK.

At Brandon Hire Station, we're actively looking for passionate individuals to join our team. We're committed to providing the highest level of service to our customers and we're always on the lookout for like‑minded professionals who share our dedication to excellence.

If you're interested in working for a company that's committed to providing exceptional customer support services, we invite you to apply for a position with Brandon Hire Station today.

Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.