Field Service Engineer - London and the surrounding areas

ACS Performance; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading service provider in the UK is seeking a Field Service Engineer to provide high-quality servicing, fault diagnosis, and repair of electric heating, heat pump, and ventilation products in customer environments. This field-based position requires strong electrical knowledge, a customer-focused mindset, and the ability to manage a workload independently. Key responsibilities include maintaining safety standards and providing technical support. A full UK driving licence is essential for this role involving travel within London and surrounding areas.

Qualifications

• Proven field-based service or maintenance experience.
• Ability to work independently and manage workload.
• Full UK driving licence and willingness to travel.

Responsibilities

• Service, repair and commission electric heating, heat pump and ventilation products.
• Complete dynamic risk assessments and ensure safety compliance.
• Provide technical support to customers and service partners.
• Collaborate with support teams to resolve issues.

Skills

Electrical qualifications

Customer-facing focus

Strong communication skills

Time management

Education

18th Edition qualification

Job description

Field Service Engineer - London and the surrounding areas

This Field Service Engineer role covers London and surrounding areas and focuses on providing high-quality servicing, fault diagnosis and repair of electric heating, heat pump and ventilation products in customer environments. The position is field-based and involves working independently to complete service visits safely, efficiently and in line with agreed procedures and KPIs. The role also includes setting products to work, completing site-based risk assessments, maintaining accurate service documentation and supporting customers, installers and service partners as needed. Alongside hands‑on technical work, the position contributes to continuous improvement by feeding back on processes, supporting apprentices through mentoring, and collaborating with technical and customer support teams to resolve issues effectively. It suits someone with strong electrical knowledge, a customer-focused mindset and the ability to manage their own workload while maintaining high safety and quality standards. Occasional wider travel may be required.

Key Responsibilities

• Service, repair and commission electric heating, heat pump and ventilation products in the field.
• Complete dynamic risk assessments and ensure all work complies with health and safety procedures.
• Accurately complete service documentation, reports and system updates.
• Provide technical support to customers, installers and service partners, including on-site advice and training.
• Collaborate with technical and customer support teams to resolve issues efficiently.
• Maintain tools, equipment and vehicles in safe working condition.
• Support the mentoring and development of technical apprentices.
• Contribute feedback to improve procedures, documentation and the overall customer experience.

Key Skills & Experience

• Electrical qualifications with strong knowledge of electrical systems – 18th Edition.
• Proven field-based service or maintenance experience with a customer-facing focus.
• Ability to work independently, manage time effectively and meet performance targets.
• Strong communication skills and confidence working with customers and technical teams.
• Full UK driving licence and willingness to travel within the region.

ACS are recruiting for a Field Service Engineer. If you feel that you have the skills and experience required in this advertisement to be a Field Service Engineer submit your CV including an outline of your experience as a Field Service Engineer. It is always a good idea to include a covering letter outlining your experience as a Field Service Engineer with your application as this will enhance your chances of selection and improve your prospects of landing the Field Service Engineer role you desire.