Customer Support Agent

Michael Page (UK); Southampton; On-site; GBP 26,000 - 30,000; Full time

Job summary

A well-established recruiting firm is looking for a Customer Support Agent in Southampton. This role involves responding to customer inquiries, providing information about financial products, and resolving issues efficiently. The ideal candidate has strong communication skills, attention to detail, and proficiency in CRM software. The position offers a competitive salary of £26,000 to £30,000, permanent employment, and opportunities for career growth in a supportive environment.

Benefits

Competitive salary

Permanent employment

Supportive working environment

Opportunities for career growth

Comprehensive benefits package

Qualifications

• Previous experience in a customer service role, ideally within financial services (not essential).
• Ability to handle customer inquiries professionally.

Responsibilities

• Respond to customer inquiries via phone, email, or online platforms.
• Provide accurate information about financial products.
• Resolve customer issues efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with departments to address customer needs.
• Identify opportunities to improve customer experience.
• Meet or exceed performance indicators.

Skills

Strong communication and interpersonal skills

Excellent problem-solving abilities

Attention to detail

Proficiency in CRM software

Ability to work in fast-paced environment

Customer-focused approach

Tools

CRM software

Job description

• Work for a well established business in Southampton
• Business thriving on growth

About Our Client

The employer is a medium-sized organisation within the financial services industry, dedicated to offering tailored solutions to their clients. They are committed to providing a professional and supportive environment for their employees.

Job Description

The key responsibilities for the Customer Support Agent role are:

• Respond to customer inquiries via phone, email, or online platforms in a timely and professional manner.
• Provide accurate information about financial products and services.
• Resolve customer issues and complaints efficiently while ensuring customer satisfaction.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with other departments to address customer needs effectively.
• Identify opportunities to improve customer experience and suggest process improvements.
• Stay up to date with the industry trends and company policies.
• Meet or exceed key performance indicators and service level agreements.

The Successful Applicant

A successful Customer Support Agent should have:

• Previous experience in a customer service role, ideally within financial services (But not essential)
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in using customer relationship management (CRM) software or similar tools.
• The ability to work effectively in a fast-paced environment.
• A professional and customer-focused approach.

What's on Offer

• A competitive salary ranging from £26,000 to £30,000 per annum.
• Permanent employment in a stable and reputable company.
• A supportive and professional working environment in Southampton.
• Opportunities for career growth and skill development.
• Comprehensive benefits package.

If you are passionate about delivering excellent customer service and are excited to join a reputable company, we encourage you to apply today!