German Speaking Customer Service

Brook Street NMR; Coventry; On-site; GBP 27,000; Full time

Job summary

A customer support agency in Coventry is seeking a Customer Support Representative fluent in English and German to provide exceptional service to EU and UK customers. The successful candidate will assist via phone, email, and social media while managing product enquiries within agreed SLAs. Strong communication skills and a passion for helping others are essential. This role offers a salary of £27,000 per annum and involves continuous training and development within a friendly team.

Qualifications

• Fluency in English and German (written and spoken).
• Confident using computer systems and quick to learn new tools.
• Strong communication skills and a passion for helping others.

Responsibilities

• Deliver exceptional customer service via phone, email, and social media.
• Log and manage product enquiries and faults accurately within agreed SLAs.
• Provide first-line support and advice to customers.
• Achieve departmental KPIs and contribute to continuous improvement.
• Keep up to date with new products, processes, and regulations through ongoing training.

Skills

Fluency in English

Fluency in German

Strong communication skills

Confidence using computer systems

Job description

Customer Support Representative (English & German Speaking)

Location : Coventry City Centre

Salary : £27,000 per annum

About the Role

We're looking for an enthusiastic and customer-focused Customer Support Representative to join our friendly and dynamic team in Coventry. You'll play a key role in providing a premium level of service to EU and UK customers, ensuring their experience is at the heart of everything we do.

Key Responsibilities

• Deliver exceptional customer service via phone, email, and social media.
• Log and manage product enquiries and faults accurately within agreed SLAs.
• Provide first-line support and advice to customers.
• Achieve departmental KPIs and contribute to continuous improvement.
• Keep up to date with new products, processes, and regulations through ongoing training.

Requirements

• Fluency in English and German (written and spoken).
• Confident using computer systems and quick to learn new tools.
• Strong communication skills and a passion for helping others.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.