Systems Engineer

Culina; Stevenage; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local company in Stevenage is seeking a Customer Support Worker to join their welcoming team in Huntingdon. In this role, you will support homeless families through their housing journey, ensuring safe accommodation and collaborating with other staff to deliver quality services. The ideal candidate should have strong communication and IT skills, with a commitment to safeguarding policies. If you meet the essential criteria, apply with a CV and supporting statement.

Qualifications

• Enhanced DBS check (mandatory).
• Experience in housing management or working with vulnerable client groups is preferred.
• Ability to handle potentially challenging situations.

Responsibilities

• Support the continued, safe provision of accommodation.
• Sign up new customers and support them through their housing journey.
• Collaborate with other staff to ensure high quality support.

Skills

Strong communication

IT skills

Job description

Customer Support Worker (Huntingdon)

We're looking for a Customer Support Worker to join our welcoming team in Huntingdon. In this role, you'll provide support to homeless families and individuals living in our supported accommodation services.

Responsibilities

• Support the continued, safe provision of accommodation for customers living in our schemes.
• Sign up new customers to the service and support them through their housing journey.
• Work with the team, group employees, outside agencies and professionals to deliver a holistic service of the highest standard.
• Work closely with customers to develop a person‑centred support plan and deliver housing management services.
• Collaborate with other staff and external partners to ensure high quality support and a safe environment.

Qualifications

• Enhanced DBS check (mandatory).
• Experience in housing management or working with vulnerable client groups is preferred.
• Strong communication and IT skills.
• Ability to handle potentially challenging situations and collaborate with partner agencies.

Application Process

Upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions, email the recruitment team.

Equality, Diversity, and Inclusion

• We are committed to creating an inclusive and accessible recruitment process.
• Disability Confident, Neurodivergent, and Armed Forces candidates are guaranteed an interview if they meet the essential criteria.
• Please indicate the scheme you wish to be considered under in your application.

Safeguarding

All employees, volunteers, and contractors must uphold safeguarding policies and procedures. Pre‑employment DBS checks are carried out as part of the recruitment process.