Trust Services Partner

NHS Professionals; Exeter; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading healthcare staffing organization is seeking a Trust Services Partner to provide on-site customer support at the Royal Devon University NHS Trust. This role involves managing relationships with ward managers and flexible workers, providing expert guidance, and enhancing employee satisfaction. Ideal candidates will possess strong communication skills, be highly organized, and have a solid customer service background. This full-time position offers competitive benefits and a unique workplace culture.

Benefits

27 days annual leave plus bank holidays

Employee discount schemes

Star of the Month award with £100 vouchers

Pension contributions up to 10%

Life assurance

Wellbeing programme

Employee assistance programme

Qualifications

• Strong communicator and relationship builder.
• Highly organized and committed in a fast-paced environment.
• Proficient in diary management.

Responsibilities

• Provide on-site customer support for ward managers and workers.
• Manage client relationships and visit wards for feedback.
• Deliver expert advice for query resolution.

Skills

Strong communication skills

Relationship building

Organizational skills

Customer service background

Diary management

Ability to manage multiple stakeholders

Job description

About The Role

Are you self-motivated and ready to be part of something exciting?

Are you a good communicator and strong at building key relationships with stakeholders?

If so, we have an opportunity that will offer you a rewarding career to work for a company where you can feel proud of your achievements daily and be valued part of a culture truly driven by care.

As well a chance to work for an employer accredited as a fantastic workplace by the Top Employers Institute, NHS Professionals (NHSP) would be a great choice for you!

We are currently recruiting for a Trust Services Partner

37.5 Hours per Week / Monday – Friday On-Site

Location - Royal Devon University NHS Trust

This is critical role for the local NHS Trust the Trust Services Partner provides on-site customer support for the Trust ward managers and NHSP bank workers (flexible workers) ensuring all contact with NHSP is quick, simple and helpful. You will be on site providing support to ward manager and workers will deliver expert advice and guidance for prompt query resolution for any enquiry that the NHSP National Service Centre are unable to help with. You will manage client relationships by visiting wards to check in on ward manager and flexible worker satisfaction and promote NHSP to potential new workers during visits.

In return for your fantastic people skills and commitment we offer a unique set of rewards and benefits that you can make the most out of:

• Annual Leave – We offer a whopping 27 days Annual Leave allowance Plus Bank Holidays and the option to buy an extra 3 days annual leave each year!
• Employee Discount Schemes – You’ll have access to a range of exclusive benefits such as the Blue Light Card which provides members with access to over 15,000 discounts online and on the high street! And Beat a reward and recognition engagement platform with employee discounts on electricals, entertainment, travel and so much more.
• Star of the Month – Our star of the month award initiative recognises colleagues who go the extra mile, winning £100 worth of shopping vouchers.
• We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute.

About The Candidate

To be successful in this post you will need to:

• Be a strong communicator and good at building relationships
• Highly organised and Committed
• Have strong diary management skills
• Have a background of managing a demanding and fast paced working environment
• Managing Multiple Stakeholders
• Excellent Customer Service Background

About Us

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance with the ability to buy and sell - 27 days per year, plus bank holidays
• Commitment to talent management & development
• Values Star of the Month - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
• Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
• Life Assurance
• Group Income Protection
• Wellbeing Programme
• Employee Assistance Programme
• Employee Engagement & discounts platform

About Us: NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.

NHSP is committed to being an inclusive employer of choice, working with a variety of partner organisations which provide valuable insights and best practice. We are accredited as a Top Employer by the Top Employers Institute and recognised as one of the Sunday Times Best Places to Work. As part of our ongoing commitment to equity, diversity and inclusion, we have been awarded the Race Equality Code Quality Mark and are a signatory of Disability Confident, Menopause Pledge and Mental Health at Work Commitment.

Equality, Diversity & Inclusion (EDI)

As part of our commitment to EDI, as well as having a number of related staff support networks and calendar of activities, NHS professionals is also working to the following aims:

• To ensure we become an inclusive recruiter of choice, encompassing a fully diverse workforce, which truly reflects society
• To proactively embed the EDI agenda, in a meaningful way, in all that it does
• To ensure we create a psychological safe environment in which everyone can thrive and be at their best
• To actively support and Include disabled people as part of our commitment to the Disability Confident scheme, including offering an interview to applicants to meet the minimum criteria and choose to apply under the scheme.

We particularly welcome applications from people from minority groups and will provide support to ensure an equitable process.