Customer Support jobs in United Kingdom

• 42 Hours per week
• 4 days on 4 days off
• £12.81 per hour
• Onsite Gym & Sodexo Benefits

Check your local transport links here: Plan Your Journey | Traveline - the destination you should input G72 7NA

Job Introduction

As a Security Officer at Scottish Fire & Rescue HQ, you will play a critical role in maintaining a secure, safe, and positive environment for all employees, visitors, and clients. This position requires a dependable individual who can remain alert, enforce site protocols, and respond effectively to various situations. You'll be a visible presence on site, combining vigilance with excellent customer service to support Sodexo's commitment to operational excellence and safety.

• Be professional, pleasant, friendly, courteous and helpful at all times whilst carrying out duties of he highest level.
• Respond promptly and effectively to emergencies, ensuring customers are consistently informed throughout the process.
• Provide assistant to clients, contractors and visitors ensuring all site procedures and polices are adhered too.
• To liaise closely with statutory authorities, dealing with incidents and providing information to support.
• Continuous monitoring of site radio systems adhering to the correct procedures.
• Maintaining site records such as reference materials, incident forms and site occurrence book.
• To develop excellent working relationships with our on site client.

What You Will Bring:

• Avalid SIA (Security Industry Authority) Licence- essential for this role.
• A strong sense of responsibility and integrity, with the ability to remain calm under pressure.
• Excellent communication and interpersonal skills, with a professional and approachable manner.
• Good observational awareness and attention to detail.
• The ability to work independently and as part of a team.
• A proactive attitude and willingness to take initiative when needed.
• Basic IT skills and confidence using security systems, radios, or reporting tools.

What we offer:

Working with Sodexo is more than a job; it's a chance to be part of something greater.You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we offer:

• Mental health & wellbeing support
• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan
• Cycle to Work & Paid volunteering day

Ready to be part of something greater? Apply today!