Customer Service & Sales Support

Jonathan Lee Recruitment; Bromsgrove; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading recruitment firm in the United Kingdom is seeking a Customer Service & Sales Support professional. In this role, you will be the first point of contact for customers, delivering exceptional service while collaborating closely with the sales team to enhance efficiency and satisfaction. The ideal candidate will possess strong customer service skills, be proficient in Microsoft Excel, and have a proactive approach to managing tasks. Join this dynamic team and contribute to ongoing success while growing your career.

Qualifications

• Strong customer service and communication skills.
• Proficiency in Microsoft Excel and experience in SAP.
• A proactive and organized approach to managing multiple tasks.

Responsibilities

• Provide exceptional customer service to clients.
• Act as the primary contact for customer enquiries.
• Collaborate with the sales team to improve customer experience.

Skills

Customer service

Communication skills

Microsoft Excel

Team-oriented

Tools

SAP

Job description

Are you ready to take your career to the next level in a dynamic and customer-focused environment? This is your opportunity to join a forward-thinking company as a Customer Service & Sales Support professional. This role offers you the chance to be the first point of contact for both existing and prospective customers, delivering exceptional service and playing a pivotal role in enhancing sales efficiency and customer satisfaction. If you thrive in a fast-paced environment and enjoy collaborating with a team to achieve outstanding results, this position is perfect for you.

What You Will Do:

• Provide world-class customer service and support to existing and potential clients, ensuring all interactions leave a lasting positive impression.
• Act as the primary contact for customer enquiries, order placements, and cash collection, maintaining clear and professional communication.
• Collaborate closely with the sales team to support their goals, improve customer experience, and drive efficiency.
• Manage and grow existing customer accounts in line with internal policies and procedures.
• Process internal sales swiftly and accurately, ensuring all details are meticulously handled.
• Coordinate store returns, including handling light lifting duties as required.
• Maintain precise records using Excel (essential) and SAP (desirable), ensuring data integrity at all times.
• Assist with end-of-month billing processes and perform general office duties as needed.

What You Will Bring:

• Strong customer service and communication skills, with the ability to build rapport and trust.
• Proficiency in Microsoft Excel is essential, with experience in SAP being highly desirable.
• A proactive and organised approach, with the ability to manage multiple tasks and prioritise effectively.
• A team-oriented mindset, ready to collaborate and contribute to shared goals.
• Attention to detail and a commitment to delivering excellence in every task.

This role plays a vital part in supporting the company's mission to deliver exceptional service, enhance sales operations, and maintain strong relationships with its valued customers. By joining this company, you will contribute to its ongoing success while developing your career in a supportive and inspiring environment.

Interested?

Don't miss out on this fantastic opportunity to grow your career and make a meaningful impact. Apply today and take the first step towards becoming a valued member of this dynamic team!

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