puestos de Customer Support en Gran Bretaña

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Wireless Logic Ltd

reading, United Kingdom

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31.05.2025

15.07.2025

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What we’re all about:

Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that. ? Our mission? To make IoT management a breeze for any device, anywhere. With over 10 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain.

Innovation is in our DNA, and we have an insatiable hunger to ‘wow’! ? While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.

IoT… a fancy acronym or a secret code?

The Internet of Things (IoT) is like the magical glue that keeps the world connected! ? From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. At Wireless Logic, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.

Role Overview:

Ready to be a key player in ensuring smooth transitions for our growing family of customers? As a Migrations Support Specialist, you'll be at the heart of our operations, guiding both new and existing Wireless Logic and Arkessa customers through seamless migrations and ownership changes. Reporting to the Migrations Support Supervisor, you'll be part of a dynamic team focused on delivering exceptional service and maintaining the integrity of our M2M databases. This role offers the chance to work with a diverse range of internal and external stakeholders, making a real impact on customer experience and operational efficiency.

Your Daily Quest (Key Responsibilities): ?

• Spearhead the end-to-end migration process for Wireless Logic and Arkessa customers, ensuring data accuracy and solution customization.
• Keep customers and internal teams in the loop with regular, clear progress updates throughout the migration journey.
• Become our go-to expert on Energy Metering customer migrations and all three main migration types, sharing your knowledge and best practices.
• Develop and deliver engaging training sessions for both customers and internal teams to optimize our migration processes.
• Identify, create, and implement Continuous Improvement (CI) initiatives to streamline and enhance our migration and Change of Ownership (COO) procedures.
• Dive into data using tools like Zendesk, PowerBI, and SIMPro to generate insightful reports that drive fact-based decisions within the Migrations Support team.
• Review customer feedback and concerns related to migrations and ownership changes, proactively seeking ways to elevate their experience.
• Log and triage incoming customer calls and chats efficiently using Zendesk, providing timely and effective operational support.
• Maintain the accuracy of our M2M SIM provisioning systems (SIMPro & Emport) by processing SIM changes and verifying network batches.
• Nurture strong relationships with dealers and customers, providing dedicated support and guidance.
• Collaborate with network providers to facilitate SIM changes required for migrations.

The Secret Sauce (Key Experience & Skills): ?

• Experience: A minimum of 1 year in a Customer Service or Telco administration role, ideally with exposure to complex customer procedures within a service desk environment.
• Customer Focus: Proven ability to support customer requirements effectively using omnichannel CRM systems.
• Industry Advantage: Previous experience within the services or telecommunications industry, particularly with large contracts, would be a significant plus.
• Technical Proficiency: Comfortable using Microsoft Excel, PowerPoint, and Word.
• Communication Prowess: Excellent verbal and written communication skills with a keen eye for detail.

What Will Make You Shine At Wireless Logic (Behaviours & Culture): ? We’re looking for someone who:

• Approaches problem-solving with enthusiasm, logic, and a proactive mindset.
• Confidently shares knowledge and expertise with both customers and colleagues.
• Is a true team player, always willing to go the extra mile to meet customer and business needs.
• Is personable and can build rapport at all levels of the organization.
• Demonstrates a commitment to continuous self-development.
• Brings a positive, can-do attitude to every interaction.
• Is highly organized and can effectively prioritize tasks in a fast-paced environment.
• Can work independently and take initiative.

Your Objectives for the Year: ?

• Smooth Migrations: Successfully lead and complete a high volume of customer migrations, maintaining a high level of data accuracy and customer satisfaction.
• Process Improvement: Identify and implement at least two significant improvements to our migration or Change of Ownership processes, resulting in increased efficiency or enhanced customer experience.
• Expertise Development: Deepen your knowledge of Energy Metering migrations and serve as a primary point of contact and subject matter expert for the team

What Will Make You Shine At Wireless Logic ?:

• We're looking for someone who isn't just skilled, but also brings the right energy and attitude:
• You’re enthusiastic and approach problem-solving with logic and a can-do spirit.
• You’re confident in sharing your knowledge and empowering those around you.
• You stay cool, calm, and collected even when things get hectic.
• You’re all about teamwork and supporting an inclusive environment where everyone can thrive.
• You’re keen to learn and grow, always looking for ways to develop yourself.
• You bring a positive vibe that’s contagious and a collaborative style that lifts others up.
• You take ownership of your work and act professionally (while still knowing how to have fun!).
• You bounce back from challenges with resilience and a positive attitude.

Your Objectives for the Year:

• Supercharge Customer Satisfaction: Drive a noticeable improvement in customer satisfaction scores related to service fulfilment processes.
• Streamline Service Delivery: Identify and implement at least two key process improvements within the service fulfilment workflow to enhance efficiency and accuracy.
• Become a Zendesk Master: Achieve expert-level proficiency in using Zendesk to manage and resolve customer queries effectively and efficiently.

Why Come Work With Us??

• ? The chance to join a creative, entrepreneurial company where bold ideas are celebrated.
• ? Full training, ongoing support, and the tools to help you thrive and grow in your role.
• ️ We’re a company with heart. We genuinely care about our people and make sure everyone feels valued, respected, and part of the family.

For UK: Benefits Of Being Part Of The Team: ?

• 25 days holiday
• Buy up to 5 days additional holiday
• Birthday Day off
• Enhanced Maternity/Paternity Leave
• Group Company Pension Scheme
• Private Medical Insurance
• Discounted Gym membership at over 3000 Gyms
• Optical cover
• Company Sick Pay Scheme
• Cycle to work scheme
• Onsite parking
• Access to a variety of online discounts on major retailers
• Employee assistance program

Ok, I'm Interested, What’s Next??

Thank you so much for your interest in Wireless Logic Group, we appreciate the time and emotion that goes into an application.

We will review all applications within five working days and be in touch with those who have been shortlisted to the next stage. Unfortunately, due to volume we are not able to get back to everyone individually so if you have not heard back from us unfortunately you have not been successful on this occasion but would love to stay in touch for future opportunities.

Overview of interview process at Wireless Logic:

• Tele Interview – Meet the people team?
• 2nd Stage (Face to Face)- Meet your peers?
• Final Stage (Virtual / Face to Face)- Meet our leadership?

If you require reasonable accommodation during the application and selection process, please let us know. We will work together to best meet your needs.

How we work??

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.

Wireless Logic unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.

By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us and we will respond to your query as soon as possible.