Customer Success Manager (Credit & Collections Management)

Sidetrade; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global SaaS provider in London seeks a Customer Success Manager to manage a portfolio of enterprise clients. Responsibilities include driving adoption, providing insights, and collaborating with sales for renewals and expansion. The ideal candidate has over 5 years of experience in credit/collections management and possesses strong client-facing and presentation skills. We value diversity and inclusivity in our workplace.

Qualifications

• 5+ years of experience as a Credit / Collections Manager in large organizations.
• Ability to manage a portfolio of enterprise clients with projects running simultaneously.
• Success working in a fast-paced environment with a rapidly growing company.

Responsibilities

• Be the main point of contact between the company and a set of named enterprise accounts.
• Provide insights to customers to ensure they get the most out of the Sidetrade solutions.
• Gauge customers’ levels of engagement and provide feedback regarding product improvements.

Skills

Client facing skills

Time management skills

Presentation skills

Knowledge of Receivables Management technology

Education

Bachelor's or Master's degree in Finance, Business Administration, Economics

Job description

What you will love about Sidetrade and why you should be working here:

Are you interested in joining a fast-growing international company that is a leader in its market? Are you ready to tackle stimulating challenges targeting large enterprises? Passionate about Technology and Global Organizations?

Come and join us! Sidetrade is a global SaaS provider recognized as a Leader by Gartner in its Magic Quadrant. https://go.sidetrade.com/GartnerMagicQuadrant22.html .

About Sidetradeand its amazing Customer Success team

Sidetrade is a fast-growing international software company that is transforming the Order-to-Cash process for global enterprises. Its AI-powered SaaS platform digitizes the financial customer journey, empowering CFOs to secure and accelerate cash flow generation. Recognized as a leader in Gartner's Magic Quadrant for two consecutive years, Sidetrade fosters a culture of innovation, collaboration, and customer-centricity from its headquarters in Europe and North America.

Sidetrade is the place for you! Come and join us on this exciting journey as our next Customer Success Manager (Credit & Collections management)

As a Customer Success Manager, you’ll be in charge of a portfolio of our enterprise clients - driving adoption and outcomes leading to renewals, expansion, and advocacy.

What You’ll Be Doing:

• Be the main point of contact between the company and a set of named enterprise accounts
• Provide insights to customers to ensure that they get the most out of the Sidetrade solution(s) they use
• Be the voice of the customer when dealing with the Product Management, Professional Services and Support teams
• Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
• Identify upsell and cross sell opportunities and collaborate closely with the Sales team to support renewals and expansion opportunities
• Understand each customer outcomes by communicating with key stakeholders, analyze customer health metrics, run Customer satisfaction survey, support Customer Innovation Workshops

What you will bring to the role:

• 5+ years of experience as a Credit / Collections Manager in large organizations
• Ability to manage a portfolio of enterprise clients with projects running simultaneously
• Strong client facing skills
• Excellent time management skills
• Excellent presentation skills, both verbal and written communication
• Good knowledge of Receivables Management technology
• Success working in a fast-paced environment with a rapidly growing company
• Bachelor's or Master's degree in Finance, Business Administration, Economics or relevant field
• Open to some travel to meet with customers

At Sidetrade, we cultivate a multicultural environment that fuels innovation. With over 22 nationalities represented, we strongly value diversity, gender equality, inclusivity, and fairness. As an equal opportunity employer, we reject all forms of discrimination and harassment. Your unique contributions are celebrated, driving collective success in our inclusive workplace.

Discover more on www.sidetrade.com

Agencies

Only applications from invited agencies through the Workable portal will be accepted. Unsolicited CVs sent directly to managers or HR will not incur any fees.