Customer Service Representative jobs in United Kingdom

About Business Assurance

We help companies ensure compliance, build high-performing management systems, and meet competence needs within a wide range of industries. DNV helps companies understand and manage their risk picture through our management system certification and training portfolios.

As a Project Coordinator & Planner, you will play a central role in the Customer Care team, coordinating projects and planning audit assignments. You will be responsible for booking and scheduling auditors in accordance with established routines, rules, and regulations. Your efforts are crucial to ensuring customer satisfaction and optimizing the section's performance.

Responsibilities Include:

• Performing Scheduling and Planning: According to routines, rules, and regulations.
• Ongoing Communication: With customers and auditors to confirm schedule changes.
• Logistics and Geographical Factors: When planning audit assignments.
• Coordinating Auditors' Calendars: To optimize efficiency.
• Managing Contract Changes
• Working Closely: With the Customer Care team and other functions within the company.
• Dynamic Role: No two days are the same, and your ability to prioritize, negotiate, and maintain good structure will be crucial.

We offer:

• Work with dedicated and competent colleagues with a high education and specialization level in an international environment
• Strong company culture with emphasis on competence development & learning opportunities
• Focus on work/life balance
• Great colleagues who value teamwork and support
• Enjoy attractive pension- and insurance schemes, health care contributions and other local benefits

We Are Looking for You

We are looking for an engaged and organized person with the ability to handle multiple tasks simultaneously. You are service-oriented, solution-focused, and naturally inclined to take responsibility in high-pressure situations. With strong communication skills, you can conduct clear dialogues with both customers and auditors in Swedish and English.

Desired Qualifications:

• Experience: At least 2 years of experience in planning, project and/or logistics coordination.
• Multitasking: Ability to manage multiple tasks simultaneously and prioritize effectively.
• Language Skills: Excellent proficiency in Swedish and English, both spoken and written.
• CRM Systems: Experience working with complex CRM systems, preferably Oracle.
• Technical Skills: Knowledge of MS Office.
• Education: Upper secondary school or higher education

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

We highly value personal qualities such as initiative, a high sense of responsibility and a positive attitude.

Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.

Interviews will be conducted on an ongoing basis, so we encourage you to apply as soon as possible. Desired start date: December 2025