Customer Service Assistant (Games)

HB Leisure; City Of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading entertainment company is seeking enthusiastic Customer Service Assistants for Winter Wonderland in London. This role involves engaging with guests, managing games kiosks, and creating memorable experiences. Ideal candidates are outgoing, customer-focused, and thrive in festive environments. Full training is provided and no prior experience is needed. Competitive pay and bonuses available.

Benefits

Competitive rates of pay

Daily bonus opportunities

Exclusive retail discounts and wellbeing resources

Qualifications

• Outgoing, customer-focused individuals with a flair for entertainment.
• Ability to handle both cash and card transactions.
• No prior experience needed; full training provided.

Responsibilities

• Operate and manage a skilled games kiosk.
• Engage with guests, ensuring a fun experience.
• Maintain a warm and welcoming atmosphere.

Skills

Outgoing, customer-focused

Passion for hospitality

Ability to thrive in fast-paced environment

Clear communication skills

Job description

Join the Magic at Winter Wonderland Hyde Park!

Are you ready to be part of London’s most iconic festive experience? HB Leisure is once again bringing the thrill of skilled games to the heart of Winter Wonderland Hyde Park, and we’re looking for enthusiastic, energetic individuals to join our team as Customer Service Assistants.

Location: Hyde Park, London
Dates: 13th November 2025 – 1st January 2026

Full Time & Part Time Positions Available!

As a Customer Service Assistant, you will:

• Operate and manage a skilled games kiosk in a high-energy, festive environment
• Engage with guests of all ages, ensuring a fun and memorable experience
• Maintain a warm and welcoming atmosphere throughout the event
• Handle transactions and prize distribution with confidence and cheer

What we’re looking for:

• Outgoing, customer-focused individuals with a flair for entertainment
• A passion for hospitality and creating joyful moments
• Ability to thrive in a fast-paced, outdoor winter setting
• Ability to handle both cash and card transactions
• Clear communication skills

What’s in it for you:

• Exciting Winter Placement Opportunity at one of London’s most visited seasonal attractions
• Competitive rates of pay
• Daily bonus opportunities
• Exclusive access to retail discounts and wellbeing resources via our Employee Benefits Platform
• Full training provided — no prior experience needed
• Opportunities for future placements across HB Leisure’s global sites, including USA, Europe, Dubai, Saudi Arabia, Australia and more

Don’t miss your chance to be part of the festive magic. Apply now and make this winter unforgettable!