Customer Consultant

2022 - Chief Operating Office; Carlisle; On-site; GBP 23,000 - 25,000; Full time

Job summary

A prominent financial services organization in Carlisle is looking for a Customer Consultant to deliver exceptional service both online and in-person. The successful candidate will assist customers with digital banking and address their queries. Ideal applicants have a passion for customer service and excellent communication skills. The role offers a supportive team environment with competitive benefits, including generous leave and family-friendly policies.

Benefits

Generous holidays

Paid well-being days

Free private medical cover

Flexible benefits

Qualifications

• Some experience or passion for working in a customer service environment.
• Great communication skills with an ability to build rapport.
• Flexible and positive approach to customer needs.

Responsibilities

• Welcoming customers and assisting with digital services.
• Resolving banking queries and understanding customer needs.
• Acting as an ambassador for Virgin Money.

Skills

Customer service experience

Communication skills

Curiosity

Ability to engage with diverse personalities

Interest in digital technology

Tools

Microsoft Office

Job description

Business Unit: Branch Network
Salary Range: £23,500 - £25,000 per annum DOE + Benefits
Location: Carlisle
Contract Type: Permanent, 35 Hours - Full Time

Our Team
Our Customer Consultants are the face and voice of Virgin Money and have fun whilst having a crucial role to play, delivering a heartfelt service to our customers daily. Our fabulous Carlisle branch has an opportunity in their team for you to join in and think big so if you have a genuine passion for helping others both face to face and over the phone, then this opportunity could be what you’re looking for!

What you’ll be doing

• Welcoming our lovely customers to the Branch.
• Helping our customers use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
• Resolving any queries customers may have with their banking.
• Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution.
• Working with awesome colleagues across our Branches and Digital Experience Centre so customers always have the right person to speak to when they need expert advice either in person or by telephone.
• You’ll be an ambassador for Virgin Money, living life to the fullest by showcasing the amazing work we do and spreading the word through events both in branch and in the local community.

We need you to have

• Some experience or a passion for wanting to work within a customer service environment and a desire to deliver a brilliant service to customers.
• Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
• Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
• A flexible and positive working approach to suit customer needs and business demands.
• Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
• A keen interest in all things digital with a desire to keep up to date with up-and-coming technology news.

It’s a bonus if you have but not essential

• Some financial services experience.
• Knowledge of banking products.
• Working knowledge of Microsoft Office applications.

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
• Up to five extra paid well-being days per year.
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.

Say hello to Virgin Money
Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey.

Be yourself at Virgin Money
At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

Now the legal bit
Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references.

Please note that we may close the advert early if we receive a high volume of eligible applications. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team at [e-mail].