New Customer Administrator

Just Group; Belfast; Hybrid; GBP 23,000 - 26,000; Full time

Job summary

A financial solutions provider is seeking a New Customer Administrator in Belfast. This full-time role involves processing new business applications and providing excellent customer service. The position offers a salary of £23,300 with opportunities for career progression. Candidates should have GCSEs in English and Maths and a strong customer service orientation. The job is initially office-based but the model transitions to hybrid after the probation period.

Benefits

Career progression salary increases

Discretionary bonus scheme

28 Days Annual Leave plus bank holidays

Pension scheme

Private Medical Cover

Learning and Development opportunities

Access to Headspace App

Employee Assistance Helpline

Qualifications

• Experienced in both administration and customer interaction via telephone.
• Able to work under pressure and maintain accuracy.
• Extremely organized with intelligent decision-making skills.

Responsibilities

• Process new business applications accurately and efficiently.
• Contact customers to assist them through their retirement journey.
• Provide informative and accurate information on products and services.

Skills

Customer service orientation

Administrative experience

Attention to detail

Organizational skills

Communication skills

Education

GCSE (or equivalent) with Grades C or above in English and Maths

Job description

Overview

Job information: New Customer Administrator from the Just Group. This vacancy is located in Belfast, United Kingdom, with hybrid work arranged in Belfast.

Educational requirement: GCSE (or equivalent).

Responsibilities

Date Posted: 05/07/2024

Location: Belfast

Job Type: Full time

New Customer Administrator - £23,300 plus career progression salary increases & bonus

Hours: 35 hours a week

Start Date: ASAP

Location: Belfast City

Are you looking for a new and exciting career?

We are looking for ambitious Administrators to join our HUB team, delivering an exceptional and friendly service. If you are customer orientated and have good attention to detail, come join us at The HUB Group.

Our New Business Processors / Administrators process new business applications accurately and efficiently. This is a dual role where you will spend 50% on administration and 50% contacting customers over the phone, ensuring the customer completes their retirement journey through our service and that customers receive the right outcome every time. A full induction and training programme is offered, enabling you to deliver an exceptional customer experience.

Salary: £23,300 plus career progression salary increases & discretionary bonus

Location: Belfast City. Office based then hybrid

This is a full time, permanent position at 35 hours per week, Monday - Friday 9am-5pm. Initially this is office based, however once probation is complete, the role is then offered on a hybrid model (3 days in the office).

Who are HUB and Why Us?

At the HUB Group (part of Just Group plc - a FTSE-250 company) we are focused on finding the right financial solutions for people approaching or in retirement. Our purpose is to help people achieve a better later life. We provide advice on releasing equity from people's homes, turning pension savings into an income for retirement and funding long-term care.

We want to ensure all our people are supported to become subject matter experts within their chosen career field. We'll invest time in developing you and your career goals through our career development frameworks. Not only does your salary increase, you will also be provided with technical and skills development training and have access to on demand learning and opportunities to upskill within your career field or multiskill into another part of the business.

What can we offer you?

• Career progression salary increases and discretionary bonus scheme - opportunity to raise salary up to £26k, based on role performance & personal attitudes at work

• 28 Days Annual Leave (plus bank holidays), Birthday day, plus Sustainable Travel Time - extra time off for employees who go on holiday via transport with lower carbon emissions than air travel.

• Amazing Pension Scheme - Employer starts at 7% and increases to 10% based on your contribution

• Private Medical Cover, Income Protection and Life Assurance

• Learning and Development opportunities - including access to LinkedIn Learning.

• FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)

• Plus, a variety of Employee Funded Benefits available to you via our Online Benefits Portal including Dental, Cycle to Work schemes, Charitable Salary Giving and much more

More About What You Will Be Doing:

As a New Business Processor, you will ensure that new business applications are processed efficiently and accurately, whilst providing and maintaining excellent levels of customer service.

You will take ownership and responsibility of your new business applications and customer enquiries, providing prompt and efficient response as well as ensuring that informative and accurate information on products and services we offer is provided.

A full training and induction programme is offered, to enable you to deliver an exceptional customer experience in every interaction, by being helpful and making doing business with us an easy, efficient and positive way.

Qualifications

Who do we look for:

To be successful in this role, we seek people who are driven to provide excellent customer service and who maintains focus even when faced with high volumes of work, ensuring accuracy is not compromised, as well as the following:

• Experienced in both administration and customer interaction via telephone.

• Customer orientated and have the customer's best interest at the heart of everything you do

• Able to work under pressure to achieve objectives within timescales, without compromising accuracy and quality

• Extremely organised, with the ability to make intelligent decisions when faced with competing priorities

• Excellent at both verbal and written communication, with great interpersonal skills and the ability to communicate at all levels

• GCSE (or equivalent) educated as a minimum with Grades C or above in both English and Maths

If this sounds like your next opportunity with career progression, we want to hear from you!

Keywords: Belfast jobs

Closed Date: 2025-10-31

Company Info: Just Group. Hybrid remote in Belfast, United Kingdom