Client Advisor Team Lead - Talking Therapies

Turning Point; Wakefield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading health and social care provider in Wakefield is seeking a Client Advisor Team Lead to manage a team delivering high-quality support via various contact methods. This role includes leading service delivery, maintaining processes, and working flexible hours. Outstanding communication skills and a background in management are essential. Benefits include 32 days' paid holiday, opportunities for training and progression.

Benefits

Not-for-profit organization

Training and progression opportunities

32 days' paid holiday a year

Qualifications

• Background in managing people delivering high quality, first point of contact for people seeking advice and support.
• Outstanding telephone and written communication skills.
• Ability to work effectively, independently, remotely and as part of a busy management team.

Responsibilities

• Lead a front-end team who process referrals into the service.
• Ensure high-quality interaction regardless of the method of contact.
• Support maintenance and development of processes for clients accessing the service.
• Support a service operating across 6 days, including weekend and evening work.

Skills

Managing people

Outstanding communication skills

Ability to work independently

Job description

Overview

As a Client Advisor Team Lead you will be managing and leading a team of client advisors providing a front-end point of contact for clients accessing the service via telephone calls, online, emails and those attending in person. You will also support administration requirements for a busy primary care mental health service.

Responsibilities

• Lead a front-end team who process referrals into the service, and for those who are seeking support and advice.
• Ensure that the front-end service delivers a person-centred, high-quality interaction regardless of the method of contact.
• Support the maintenance and development of processes and systems that help to facilitate clients accessing the service as quickly as possible.
• Support a service operating across 6 days, including weekend and evening work to support clients when they need it most.

Qualifications

• Background in managing people delivering high quality, first point of contact for people seeking advice and support.
• Outstanding telephone and written communication skills.
• Ability to work effectively, independently, remotely and as part of a busy management team.

Benefits

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

• Not-for-profit organisation; invest every penny back into our services and people.
• Opportunity to enhance your career with training and progression.
• 32 days' paid holiday a year, increasing with each year of service up to 34 days. Plus the option to buy additional holidays and spread the cost.