Housing Customer Service Advisor

Service Care Solutions; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A customer service agency is seeking a Housing Customer Service Advisor for their London office. This position will serve as the first point of contact for residents and contractors, resolving queries and managing requests in a fast-paced environment. Ideal candidates will have a background in customer service, strong communication skills, and proficiency in Microsoft Office. The role offers a temporary 6-month contract with full-time hours.

Qualifications

• Experience in a customer service or contact centre environment within Housing.
• Excellent communication and interpersonal skills.
• Strong attention to detail and the ability to problem solve under pressure.
• Ability to manage time effectively and prioritise competing tasks.
• Proficient with Microsoft Office and confident in learning new systems.

Responsibilities

• Act as the first point of contact for all customer and contractor queries.
• Resolve queries at first contact wherever possible.
• Log and manage repairs, complaints, transactions, and service requests.

Skills

Customer service experience

Communication skills

Attention to detail

Problem-solving

Time management

Proficiency in Microsoft Office

Job description

Overview

Job title: Housing Customer Service Advisor

Location: London N4 (Office based for 1 month) then 1 or 2 days from home

Start Date: ASAP

Contract Type: Temporary 6 months

Weekly Hours: 35 hours per week

Job Purpose: We’re seeking a confident and customer-focused Customer Service Advisor to be the first point of contact for residents, contractors, and stakeholders. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering a professional and responsive service.

Key Responsibilities

• Act as the first point of contact for all customer and contractor queries via phone, email, or in person
• Resolve queries at first contact wherever possible, or direct them to the appropriate team
• Log and manage repairs, complaints, transactions and service requests using internal systems
• Assist with arrears enquiries, analysing account history and advising on next steps
• Support callers reporting anti-social behaviour and other casework matters, ensuring accurate recording and correct advice is given
• Carry out administrative tasks including managing emails, generating letters, logging data, and processing orders or requests
• Take ownership of customer interactions and follow up to ensure satisfaction
• Provide reception cover, welcoming visitors and maintaining a professional front-of-house environment

Candidate Profile / Qualifications

• Experience in a customer service or contact centre environment within Housing
• Excellent communication and interpersonal skills
• Strong attention to detail and the ability to problem solve under pressure
• Ability to manage time effectively and prioritise competing tasks
• Proficient with Microsoft Office and confident in learning new systems
• Experience within housing or public services (desirable but not essential)
• A positive, flexible, and professional approach to work
• Committed to delivering inclusive, respectful, and high-quality service

Application Instructions

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)

Job Info

Job Title: Housing Customer Service Advisor

Company: Service Care Solutions

Location: London

Posted: Sep 30th 2025

Closes: Oct 31st 2025

Sector: Customer Services

Contract: Temporary

Hours: Full Time