Christmas Customer Advisor - Zone A

Boots Opticians; Witney; On-site; GBP 60,000 - 80,000; Part time

Job summary

A retail company in Witney is seeking a Christmas Customer Assistant to engage with customers, support sales, and maintain store standards during the festive season. This temporary role requires excellent customer service skills and offers the potential for a permanent position. Ideal for those who enjoy helping others and are available to work bank holidays.

Benefits

Generous employee discounts

Access to counselling and support

Maternity/Paternity/Adoption gift card

Qualifications

• Available to work Bank Holidays including Christmas.
• Comfortable approaching customers and providing a personalized experience.
• Ability to balance customer care with operational tasks.
• Ability to learn about and use new technology.

Responsibilities

• Offer thoughtful advice and recommend products.
• Operate till and support self-checkout systems.
• Manage stock and keep shelves full.
• Ensure store presentation meets standards.
• Assist with online order deliveries as needed.

Skills

Customer Service Skills

Operations Ready

Tech-Savvy

Team Player

Physical Stamina

Brand Ambassador

Job description

Overview

The salary for this role is £12.40 per hour.

The festive season at Boots is one of our most exciting and important times of the year, and it simply couldn't happen without the energy, warmth and dedication of our store teams. As a Christmas Customer Assistant, you'll be at the heart of the action, greeting customers with a smile, offering product and gift advice, and creating a memorable experience that leads to a happily ever after and keeps them coming back all year round.

This role is a great opportunity whether you\'re just starting your career or have retail or customer service experience and want a fresh challenge. If you love helping people and making their day, this is the job for you.

Whilst this is a temporary contract, there may be the potential for a permanent role later depending on the opportunities in your local area, so it could be the start of a new career with us.

About the role

You will work in a Boots store and report to the Assistant or Store Manager, and your responsibilities will include:

• Customer Interaction: You\'ll offer thoughtful advice, recommend products and highlight our amazing offers to ensure everyone has an enjoyable shopping experience and no one leaves empty-handed.
• Till Operation: Whether you\'re wrapping up purchases at the counter or supporting our self-checkout systems, you\'ll bring energy and efficiency to every transaction.
• Stock Management: You\'ll take pride in keeping shelves full so our customers can always find exactly what they need during the busiest shopping season of the year.
• Store Presentation: We\'re proud of our stores, so you will ensure every area always looks its best.
• Online order support: While this is a customer-facing role, you may assist with deliveries, picking, and packing for online orders as needed.

What you\'ll need to have

Full training is provided for this role, but these are the essential skills or experience needed to succeed:

• Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year\'s Day.
• Customer Service Skills: Comfortable approaching customers and providing a personalised experience that leaves a lasting impression.
• Operations Ready: Ability to balance customer care with daily shopfloor and operational tasks.
• Tech-Savvy: Ability to learn about and use new technology, including operating handheld devices, tills and self-checkouts.
• Team Player: A collaborative, one-team mindset is necessary for helping each other meet store goals and enjoy the experience.
• Physical Stamina: You\'ll be on your feet, standing, walking and lifting.
• Brand Ambassador: Passion for Boots ethos, products and services and a desire to share them with customers.

Desirable experience

Desirable experience is not essential; applications are welcome from candidates who do not meet these additional criteria.

• Experience in a retail or customer-facing environment
• Familiar with Boots products and services to help customers

Career development

There are plenty of opportunities to continue your career with us, whether you progress within retail or pharmacy, work toward store leadership, or join our Support Office. Check out some success stories here.

Our benefits

• Generous employee discounts
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
• Maternity/Paternity/Adoption gift card

We offer a range of additional benefits to suit you. Find out more at boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that salary estimates on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

We foster an inclusive working environment where everyone can be themselves and reach their full potential. We are an equal opportunity employer, embracing diversity and providing a positive and inclusive environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What\'s next

If you\'re ready to make someone\'s day and make a difference, apply now. If your application is successful, we will contact you to attend an in-person interview within the next 14 days.

If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.

Need To Know

We are recruiting Christmas Customer Advisors for our Witney, High Street store and are looking for candidates to start from October onwards. This vacancy will be working Saturday only. We will close the advert when we have met our requirements.

Business Area: Retail

Function: Christmas

Keywords: Retail, Stores, Customer, Customer Service, Store, Sales, Retail Sales, Cash Handling, Stock, Seasonal, Christmas, Temporary, Counter Sales, picking, packaging, distribution, operations, assistant, UK

Hours per week: 7.5

Location details: Witney, Oxfordshire

Store: 241 - WITNEY

Country: UK

Need To Know: This vacancy is for the Boots Witney store, starting in October; apply by the stated closing date if applicable.