Customer Service Representative jobs in Grande-Bretagne

Customer Development Manager

We’re hiring! Join our team of innovators and game changers…..

Are you looking for a role where your skills are valued, your ideas matter and your development and growth is priority?

At HomeLet, we are on a mission….to revolutionise the tenant referencing landscape and create unforgettable customer experiences for all the right reasons. We need talented passionate people who care about customers to make that happen.

With over 30 years in the industry, HomeLet is one of the leading brands that support the UK’s vibrant private rented sector.

As part of the prestigious PIB Insurance Group, we are based in Lincoln, with more than 300 dedicated team members working hard every day to support letting agents, landlords and tenants across the whole of the UK.

As the UK’s largest tenant referencing and Insurance firm in the sector, we pride ourselves in providing fast, accurate and reliable products, to tenants, landlords and letting agents - we've referenced more than a million tenants over the last three years!

Why work with us:

• Competitive salary
• Up to 30 days holiday allowance with the option to buy additional days
• Death in Service benefit of x4 salary
• Company pension scheme
• Enhanced maternity and paternity leave packages
• A flexible benefits package which allows you to add additional benefits to your overall package
• Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
• Purpose built, modern office with free parking and on-site subsidised bistro
• Job referral scheme
• Discounted rates on PIB products
• We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
• If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
• We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
• PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
• Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
• PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.

• Demonstrate a clear strategy to increase sales month on month.
• Monitor and report on performance against sales targets.
• Monitor customer preferences to determine focus on sales efforts.
• Ensure compliance with regulations and procedures as laid down by the FCA by keeping up to date with all change in the regulatory framework.
• Increase profitability of existing product lines by encouraging clients to use added value services whenever possible.
• Consult on the most effective process to follow that suits that business to maximise performance on that product line.
• Supported findings with MI and identify any downward trends across tenants and landlord products early and show urgency when addressing any concerns.
• Manage workloads and minimum of quarterly reviews with all customers that are assigned to you.
• Ensuring all customers are maximising the full ‘Fit for the future’ proposition.
• Deliver a robust contact and sales strategy across allocated regional agents segmented into low, medium and high opportunity and engagement.
• Be seen as a role model within the sales team and within all areas of the business.
• Share best practice wherever possible.
• Schedule appropriate sales training and ensure implementation is effective.
• Complete accurately all sales insurance complaints and grumbles- investigating and resolving queries and issues raised and escalating where possible.
• To demonstrate a detailed knowledge of current market conditions in the lettings industry.
• Update competitor information regularly and share with sales colleagues.
• Complete accurately CRM system salesforce to record activity and progress.

Join HomeLet and play a vital role in helping clients.