Customer Service Representative jobs in United Kingdom

Location: Rotherham Salary: £55000.00 - £60000.00 per annum + Car Allowance / Car

Sector: Construction Type: Permanent

Contact: Hannah Baker Job Published: 1 day ago

Rotherham

£60,000 + Car or Allowance - £5,200

Brief

Account Manager needed for a well-known Facilities Management organisation based in Rotherham who are looking to employ an experienced and well-rounded Account Manager that takes pride in their work with an in-depth knowledge of.

The successful candidate will be accountable for the delivery of the contract and associated specifications for the contract and will be the point of client escalation dealing with all issues at site level. The post holder will deal with complex management of multiple interfaces, primarily managing multiple service lines on the PFI account on behalf of the organisation.

• Car or allowance of £5,200
• 24 day's holiday
• Variable annual bonus based 5-15%
• Pension Plan

What the role entails:

• Responsible for the day-to-day management of the service delivery of educational facilities including the financial, safety and quality performance elements of the contract.
• Provide a safe and healthy environment and working conditions for all employees.
• Comply with all the companies policies/procedures to ensure timely and effectively implementation.
• Ensure contractual commitments are met in accordance with contract SLA's / KPIs and other requirements detailed within the contract documentation.
• Drive quality, innovation and continuous improvement.
• Promote an open and direct management style that encourages progress and development with team members and client stakeholders.
• Ensure financial policies and processes are effectively communicated, implemented and monitored.
• To be customer focused within all areas of operational activities and maximise relationships with clients.
• Ensure the contracts are staffed by fully competent properly trained teams, with all post holders being appropriately skilled and experienced to undertake their roles effectively, and that effective succession planning arrangements are in place.

What experience you need to be the successful Account Manager:

• Previous experience as a Contract Manager or in a similar role.
• Management of a large PFI contract.
• Experience managing services in a prestigious corporate environment.
• Experience in CAFM, Finance and Intranet HR / Payroll Systems.
• Experience in P&L management.
• Proactive and enthusiastic Team Player that brings out the best in others.
• Is numerate and analytical and financially aware.
• Possesses MS office (word, excel and PowerPoint) skills.
• Health and Safety aware in all aspects of the business.
• Has a clear understanding of EMS and its importance.
• Highly customer focused with a capacity to learn and progress.

This really is a fantastic opportunity for an Account Manager to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!

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