Customer Service Advisor

Currys plc; Poole; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology retailer is seeking a Customer Service Advisor in Poole to deliver professional support to customers. The role involves managing various service queries, enhancing customer relationships, and maintaining high service levels. Candidates should possess strong communication skills, attention to detail, and the ability to work in a fast-paced environment. The position offers a competitive salary and benefits including a performance-related bonus and product discounts.

Benefits

Performance‑related bonus

Product discounts

Wellbeing initiatives

25 days holiday plus 8 public holidays

Qualifications

• Excellent customer service skills required.
• Great verbal and written communication skills essential.
• Strong attention to detail and accuracy is necessary.

Responsibilities

• Manage customer service queries including refunds and complaints.
• Handle inbound calls, emails, and social media queries.
• Provide solutions tailored to customer needs while adhering to SLA.

Skills

Customer service skills

Verbal communication

Written communication

Attention to detail

Organizational skills

IT skills (Microsoft Office)

Job description

Role Overview

Poole
Specialist Business Centre, Merck House, Seldown Lane, Poole, BH15 1TW

Permanent, Full Time, Grade 1. Salary: £25,521.60 per annum plus up to 10% bonus.

Working Hours: 40 hours per week. Monday to Thursday: 9:00 AM-6:00 PM; Friday: 9:00 AM-5:30 PM.

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

As a Customer Service Advisor in our Business Contact Centre team in Poole, you’ll provide an excellent level of professional customer service to our partners, businesses customers and our store business hubs.

Responsibilities

• Being an expert on all elements of customer service queries including but not limited to refunds, credit queries, network tariffs, returns and handset exchanges, bolt‑ons, bill queries, invoices, transfer of ownership, SIM swap, customer complaints, etc.
• Handling inbound calls, emails, and social media queries in a professional, polite, accurate and efficient manner.
• Providing solutions to best support the customer in line with their needs; keeping in mind our financial objectives but moderating this to stay within the parameters of providing world‑class service to our customers. You’ll sometimes need to think outside of the box!
• Establishing rapport and building relationships with our customers while keeping data safe following the correct compliance procedures.
• Completing all queries raised relating to customer service accurately and within SLAs, ensuring world‑class service is maintained throughout.

Qualifications

• Excellent customer service skills.
• Great verbal and written communication skills with a confident, friendly approach.
• To place our customers at the heart of every interaction and be the voice of our customer.
• Strong attention to detail and accuracy.
• Resilient, organised, and able to work in a fast‑paced environment.
• Able to prioritise workload across several work streams.
• IT skills to be able to use Microsoft Office and our in‑house IT systems.

Benefits

• Performance‑related bonus.
• Product discounts on the latest tech.
• A range of wellbeing initiatives.
• 25 days holiday plus 8 public holidays.

Why join us

Join our Business Sales team and we’ll be with you every step of the way, helping you make this role your own and develop the career you want. We’ll give you the chance to learn new skills, try out different opportunities and work with teams across the business to help you progress quickly. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [e-mail] and we’ll do our best to help.