Senior Client Advisor - Max Mara Flagship Store London

Max Mara Fashion Group; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading luxury fashion retailer is seeking a Senior Client Advisor for its flagship store in London. This role involves delivering exceptional service, mentoring junior team members, and building lasting client relationships. The ideal candidate should have 3-5 years of experience in luxury retail, strong communication skills, and demonstrate a passion for excellence in customer service. This position offers a full-time contract with opportunities for growth in a prestigious brand environment.

Qualifications

• 3-5 years of experience in luxury retail, preferably in ready-to-wear or accessories.
• Fluent in English; knowledge of additional languages is a plus.
• Track record of successfully managing high-value client relationships.

Responsibilities

• Deliver a personalized luxury service aligned with brand standards.
• Drive performance to meet business objectives.
• Support junior team members with clienteling techniques.
• Maintain a loyal client portfolio through follow-up communication.
• Ensure visual presentation meets corporate guidelines.
• Handle customer requests and complaints professionally.
• Stay updated on product knowledge and trends.
• Promote a customer-centric culture in-store.

Skills

Strong interpersonal skills

Fluent English

Luxury retail experience

Customer relationship building

Leadership qualities

Job description

Company Description

Max Mara Fashion Group is recognized worldwide as the forerunner of modern pret‑à‑porter.

The first Italian clothing company, founded in 1951, with the aim of offering "haute de gamme" women's clothing produced according to industrial processes of excellence.

Passion, commitment and tradition have created a unique fashion style:

• 9 brands
• 60+ collections per season
• 14,000,000+ items sold per year
• 105 countries in the world
• 2,500+ mono‑brand stores
• 10,000+ multi‑brand stores
• 27 languages spoken
• 5,500+ collaborators in the world

Our organisational structure is based on 44 Departments including Fashion Design, Marketing & Sales, Operations, Retail, ICT, Architecture Design, Economics, BI, etc.

We are committed to equality of opportunity for all employees.

We accept and value the differences between people, without any bias, including but not limited to: race, ethnicity, gender, gender identity, sexual orientation, age, social class, physical ability or attributes, religious or ethical values system, national origin, and political beliefs.

Job Description

SENIOR CLIENT ADVISOR - FULL TIME @ MAX MARA FLAGSHIP STORE

As a Senior Client Advisor, you embody the Max Mara DNA and play a key role in delivering an exceptional luxury experience. You will act as a Brand Ambassador, driving sales performance through strong client relationships, mentoring junior team members, and ensuring excellence in every stage of the client journey.

Main Responsibilities

• Deliver an outstanding and personalized service in line with Max Mara's heritage and luxury standards.
• Drive individual and team performance to achieve the store's overall business objectives.
• Act as a role model, supporting and guiding junior team members in clienteling and selling techniques.
• Build, maintain, and expand a loyal client portfolio through consistent follow-up and personalized communication.
• Ensure the highest level of visual presentation and product care, in accordance with corporate guidelines.
• Handle complex customer requests and complaints with professionalism and discretion.
• Stay constantly updated on product knowledge, brand collections, and fashion trends.
• Promote a culture of excellence and customer‑centricity within the store.

Profile

The ideal candidate will:

• Have at least 3‑5 years of experience in luxury retail, ideally within ready‑to‑wear or accessories.
• Demonstrate strong interpersonal and communication skills, with fluent English (additional languages are a plus).
• Show a proven track record of building and retaining high‑value client relationships.
• Be results‑driven, proactive, and passionate about delivering superior customer experiences.
• Exhibit leadership qualities and the ability to inspire others through example.
• Maintain impeccable presentation, professionalism, and in-depth understanding of luxury service standards.