Customer Care Advisor

Michael Page Legal; Leeds; On-site; GBP 27,000; Full time

Job summary

A reputable recruitment agency is seeking a Customer Care Advisor in Leeds. This role focuses on supporting existing B2B clients with their queries in a fast-paced environment. The ideal candidate will have a background in customer service and strong communication skills. The position offers a salary of £27,000 plus a £4,000 annual bonus, along with exceptional training and opportunities for growth within the organization. Join a growing team and enjoy a vibrant office culture!

Benefits

Bonus of £4,000 per year

Full training provided

Central location with free parking

Fantastic employee benefits

Qualifications

• Previous customer service experience from various sectors.
• Excellent communication skills and a confident telephone manner.
• Driven and dedicated to enhancing customer experience.

Responsibilities

• Act as the first point of contact for existing customers.
• Support clients with a range of queries primarily via phone.
• Resolve queries within service level agreements and targets.

Skills

Customer service experience

Excellent communication

Confident telephone manner

Team player

Job description

Client Details

Michael Page has partnered with a reputable Energy Business in Leeds. The organisation is looking for a Customer Care Advisor to join their team on a permanent basis to start ASAP.

This would be an exceptional opportunity to join the business that has lots of exciting plans for growth during 2026 and offers excellent development and scope to progress.

If you are passionate about helping and supporting customers, please apply now.

Description

As a Customer Care Advisor you will be the first point of contact for existing customers. This will be a B2B opportunity where you will be supporting clients with a range of queries, providing excellent support and guidance.

The role will be mainly telephone based. You will work in a busy environment ensuring each query is resolved to the service level agreements and targets set by the business.

You will work alongside other departments and investigate more complex queries, resolving them quickly to avoid escalation.

Profile

• Previous customer service experience, which could be from a range of sectors.
• Excellent communication and a confident telephone manner.
• Driven and dedicated to customer experience.
• Able to work in a volume environment.
• An excellent team player.

Job Offer

• Salary of £27,000 + £4,000 bonus per year paid quarterly.
• Growing team, exciting time to join the business.
• Full training provided.
• Excellent progression and development.
• Central location in Leeds, free parking, fantastic benefits.
• 9am-5pm Monday to Friday.
• Superb offices, excellent team and culture.
• Immediate interview.