Customer Service Assistant

The Best Connection; United Kingdom; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare equipment provider is seeking a dedicated Customer Service Assistant to join their team in the UK. This role involves handling customer inquiries, processing orders, and providing product support to ensure exceptional service. Ideal candidates should have strong communication skills and a proactive, empathetic approach. Experience in customer service or a related field is preferred. The position offers a supportive work environment where you can make a positive impact in healthcare.

Qualifications

• Previous experience in customer service, sales support, or administrative roles.
• Confident using IT systems and managing multiple priorities.

Responsibilities

• Handle inbound calls, emails, and enquiries.
• Process orders and ensure accurate data entry.
• Provide product information to assist customers.

Skills

Strong communication skills

Attention to detail

Organisational skills

Empathetic and patient approach

Job description

About the Role

Our client, a reputable healthcare and medical equipment provider, is seeking a dedicated Customer Service Assistant to join their friendly and supportive team. This is an excellent opportunity for someone with strong communication skills, a passion for helping others, and an interest in making a positive impact in the healthcare sector.

As part of the customer service team, you will play an essential role in supporting customers and healthcare organisations by ensuring they receive the highest level of service and product support.

Key Responsibilities

• Handling inbound calls, emails, and enquiries from customers and healthcare professionals
• Processing orders and ensuring accurate data entry into company systems
• Providing product information and support to assist customers in selecting suitable equipment
• Supporting the coordination of repairs, returns, or service bookings
• Maintaining customer records and documentation to high standards
• Contributing to a positive team environment focused on exceptional service

About You

• Previous experience in a customer service, sales support or administrative role (healthcare or medical industry experience desirable but not essential)
• Empathetic, patient, and professional approach when dealing with customers
• Excellent communication and organisational skills with strong attention to detailConfident using IT systems
• Ability to work well under pressure and manage multiple priorities
• A proactive team player committed to delivering high-quality service

Apply Now

We are looking for the right candidate to start ASAP, if this role is something your interested in then please reach out to Archie or Demi at The Best Connection Worthing.