Complaints Specialist - Customer Care & Investigations

Michael Page (UK); Watford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-known recruitment agency in Watford seeks a Complaints Specialist to join their Customer Service team. This role involves responding to customer complaints, conducting thorough investigations, and ensuring compliance with policies while contributing to a positive customer experience. The ideal candidate has strong communication skills and a background in customer service. This FTC role offers potential for permanency with competitive pay and benefits including medical cover and annual leave.

Benefits

Competitive salary negotiable

Company bonus scheme

Matched pension contributions up to 8.5%

26 days annual leave plus 2 Life Days

Complimentary private medical cover

Qualifications

• Strong communication skills with focus on accuracy and clarity.
• Experience in handling customer complaints or a similar role.
• Ability to manage time effectively in a fast-paced environment.
• Attention to detail and proactive approach to problem-solving.
• Familiarity with industry regulations.

Responsibilities

• Respond to written customer complaints promptly.
• Investigate and resolve customer issues according to policies.
• Maintain accurate records of correspondence.
• Collaborate with internal departments for information.
• Ensure compliance with industry regulations.
• Identify recurring issues and suggest process improvements.
• Update customers regarding complaint status.
• Contribute to positive customer experience.

Skills

Strong written communication skills

Experience in handling customer complaints

Ability to work independently

Attention to detail

Problem-solving approach

Familiarity with customer service best practices

Job description

A well-known recruitment agency in Watford seeks a Complaints Specialist to join their Customer Service team. This role involves responding to customer complaints, conducting thorough investigations, and ensuring compliance with policies while contributing to a positive customer experience. The ideal candidate has strong communication skills and a background in customer service. This FTC role offers potential for permanency with competitive pay and benefits including medical cover and annual leave.