Customer Service Representative jobs in United Kingdom

Working with the local Service Business Manager and Customer Experience Specialist you will nurture our existing accounts ensuring we maximize our wallet share. Using your business development skills identify future growth opportunities that will deliver sustainable growth.

• Working collaboratively with our Customer Experience Specialist
  • Acquire a thorough understanding of our key accounts, their needs and their requirements and why we offer the best solution
  • Develop and grow trusting relationships with our portfolio of key accounts
  • Coordinate periodic key account review meetings
• Act as the Key Account manager or lead for identified large accounts and contract renewals.
• Nurture relationships with our existing contract accounts & up-sell services where appropriate.
• Ensure proposals and services are delivered to high standards of customer acceptance, timelines and accuracy.
• Grow our service business revenue and market share by acquiring new business through penetrating competitor accounts and recovering customers from the past.
• Negotiate solutions for complex breakdown services, securing the contract and managing the relationship through the book and bill process.
• Work closely with the UK product Sales team and global Business Teams to grow our business, through the implementation of joint local sales and service strategies
• Ensure our business management systems are utilized correctly, regularly updated and accurate to help us effectively manage our sales funnel
• Make a full contribution to the company’s efforts to reduce costs, improve quality and our customer experience using process improvement and the ITW Tool box as required
• Perform any other related duties that may be required from time to time

• Ability to:
  • Understand and sell technical service products
  • Negotiate commercial contracts
  • Manage key accounts
  • Build relationships
  • Prospect
• Communication skills: able to communicate fluently in English (written and verbal) to varying audiences. Must be able to collate, analyze and communicate relevant information in the’ Customers’ language.
• Emotional intelligence and influencing skills: Must possess a high level of emotional intelligence and influencing skills.
• Customer oriented: Puts a high priority on responsiveness to customer needs and values a high degree of customer satisfaction
• Prioritization: ability to prioritize through the evaluation of tasks and balancing a variety of competing stakeholder needs
• Organizational agility: be well organized, able to navigate all levels of the organization as required to get the job done. Have a good understanding of how the organization functions.
• Self-starter: pro-active with the ability to work with minimum supervision
• Team Player: work well as part of a team.
• Embodies the organization’s values and behaviors.

• Relevant experience in technical sales
• Full clean UK driving license
• Good financial understanding and business development experience.
• A successful track record of selling profitable and sustainable service products.
• Experience of managing and improving customers’ interaction.
• Sales Strategy development and implementation.

This role will be office and field based (up to 60% travel will be a requirement of this role)