Fleet Rentals Customer Support Specialist

Enterprise Holdings; Breckland District; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading vehicle rental company is seeking a Customer Assistance Representative to be part of their Flex-E-Rent team in Thetford. The role involves delivering exceptional customer service, managing vehicle bookings, and building strong customer relationships. Candidates should have strong communication skills, a Full UK driving licence, and a flexible work approach. The position offers structured career development, generous leave, and access to various employee benefits including pension and life assurance.

Benefits

Structured Career Development

Generous Leave

Comprehensive Benefits

Employee Perks

Qualifications

• Experience handling enquiries via email, phone, and face-to-face.
• Ability to pass a security check (criminality, financial, and employment references).

Responsibilities

• Delivering exceptional customer service in person, by phone, and via email.
• Managing vehicle bookings and fleet systems.
• Building strong customer relationships and supporting account management.
• Handling administration, problem-solving, and operational tasks.
• Helping the business grow by giving you the chance to boost income and cut costs.

Skills

Strong communication and customer care skills

Business-level IT skills (Excel, Outlook, etc.)

A flexible approach to work

Education

Full UK / Irish Manual Driving Licence

Job description

A leading vehicle rental company is seeking a Customer Assistance Representative to be part of their Flex-E-Rent team in Thetford. The role involves delivering exceptional customer service, managing vehicle bookings, and building strong customer relationships. Candidates should have strong communication skills, a Full UK driving licence, and a flexible work approach. The position offers structured career development, generous leave, and access to various employee benefits including pension and life assurance.