Hybrid Banking Customer Advisor – First‑line Support

HSBC; Chester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution in Chester is seeking a Customer Service representative for a hybrid role. You'll provide support and resolve customer queries through our digital banking services. The ideal candidate is passionate about helping people, possesses strong communication skills, and has resilience. Full training is provided for candidates without prior contact centre experience. This role offers an annual salary starting from £24,000 plus an annual bonus, along with various employee benefits.

Benefits

25 days' holiday + bank holidays

Annual bonus scheme

M&S shopping discount (post-probation)

On-site gym and Starbucks

Flexible benefits including pension and wellbeing support

One paid volunteering day per year

Qualifications

• No contact centre experience needed - full training provided.

Responsibilities

• Be the first point of contact for customers via phone.
• Provide support, resolve queries, and guide customers.
• Handle complaints with empathy and ownership.
• Suggest improvements to enhance the customer experience.

Skills

Passion for helping people and solving problems

Strong communication and listening skills

Confidence using digital tools

Resilience and willingness to learn

Job description

A leading financial institution in Chester is seeking a Customer Service representative for a hybrid role. You'll provide support and resolve customer queries through our digital banking services. The ideal candidate is passionate about helping people, possesses strong communication skills, and has resilience. Full training is provided for candidates without prior contact centre experience. This role offers an annual salary starting from £24,000 plus an annual bonus, along with various employee benefits.